My family and I stayed at this hotel January 13, 2012 for a hockey tournament being held at the Gretzky Sports complex. While this hotel was not my first choice it was important to my son to stay with his team mates. We arrived early on Friday after a morning game and were pleased to find out that we would be able to check in early. The women at the check in desk was polite and explained the breakfast hours and such with us in a timely manner.

The lobby seemed clean and welcoming with an electrical fireplace near the entrance. There were two computers in the lobby as well that seemed to be the business centre. Not a great location for privacy as anyone checking into the hotel would be able to view the computer screens when passing by.

We were sent to a room on the first floor facing the parking lot and realized almost immediately that this was going to be an interesting stay. The room was very small and dated. The furniture was well worn and the room smelled "old" for a lack of a better word. The bathroom pipes had tin foil wrapped around them I am assuming to prevent leaking. It was not the pipe tape that you sometimes see it was actually tin foil wrapped over all of the piping. The shower stall was pretty clean; I did not see any mold though there was a musty smell. The towel rack seemed to have come off the wall several times and you could see the holes and the wall plugs had not been covered up or removed. The fan on the ceiling was falling off and the paint was peeling around the edges. There was dirt all around the base boards and hairs everywhere.

I immediately pulled down the sheets to inspect the bed as I always do to check for bed bugs and found the sheets were stained with what looked to be blood spots. We had asked for a cot as well and found this to be in very bad shape though much cleaner then the bed. The curtains were dirty and there was brown staining on the front and back. Looked like melted chocolate but could have been something else entirely. I was immediately ready to leave the hotel but instead went to the front desk to inquire about getting another room. I was informed that there were no other rooms as the hotel was fully booked. After complaining further however I was informed that there was a smoking room available. I do not smoke and no how uncomfortable it can be to stay in a room that smells of smoke but went to look at it as anything was better than the room we were in. It seemed much cleaner though it really smelled bad. I turned down this choice and informed the front desk to please contact me if anyone should cancel and an alternative room became available. No call was received that evening and ended up sleeping in our cloths on top of our jackets.

We went for breakfast in the morning and were disturbed to see that the breakfast table was set up under a large hole in the ceiling that looked blackened with mold. Not up to code for sure! The food that was laid out was cookies, mini muffins, white and brown texas toast bread, yogurt and whole fruit. You could get a pancake or scrambled eggs if you asked for them. Tables were set up near the buffet table with no table cloths. There were wires sticking out of holes in the wall and the electrical outlets were missing the covers.

The final straw for us in when we turned on the shower and our toilet turned into a water fall! Water started pouring out of the toilet and the floor flooded within seconds spreading to the carpet in the room. I ran to get the maid in the hall and informed her that our toilet was over flowing and she casually said what can I do about it! I informed her again that the rooms was flooding as the water was rushing very fast and she slowly walked to the room to take a look until she saw the water was now rushing into the hall way! She finally ran and got some help from the manager on duty and they turned the emergency water valve off to stop the water. By this point some of our things were wet and the room was completely flooded! Conveniently a room miraculously became available and we were moved within minutes to and Jacuzzi suite which was not much better. We were given a $50.00 adjustment on our $115.00 room rate for our troubles.

There are many more issues I could mention regarding this hotel but the list would be endless. Do yourself a favor and spend your money somewhere else! YOU DO NOT WANT TO STAY HERE.

It wasn't my first choice, but it was the only place with a room available. It was pretty good. Room was clean enough. Walls were pretty thin and I could hear revelry & romance in the nearby rooms. Room service was pretty good! Tim Hortons & Wendys next door were handy too!

i went there and the first room i was in room 131 there was an ant infestation, so they moved me to room 118, and when i got in the room and settled in i found a cockroach in the bathroom, then after going swimming with my kids im getting them ready for bed i pull the covers off down from the one bed and there was a cockroach in the bed, i get moved at 830 at night. the manager said he would do something for me when it came down to checking out but, they told me to screw it and there was nothing that they would do. THE MANAGER IS A REAL PR ....and oh my kids are 5 years and 9 months

Driving around back of this olderhotel makes you question the type of room you may be checking into. Rear lawn was not maintained, cement on hotel walls were damaged. Rear entrance door is very worn but works good enough to lock. No elevators. We were on the 3rd floor with small children and many bags. Our room was near the stairway. The room was very clean, many updates (bathroom, tv, beds), very quiet, lots of windows in the corner room we were in and comfortable beds.