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Monte Carlo Inn - Brampton Suites – reviews, photos

3.0 of 5
45 Conventry Rd, Brampton, Ontario L6T 4V7, Canada
Hotel amenities
Monte Carlo Inn - Brampton Suites
Ranked #8 of 12 hotels in Brampton
3.5 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    6
    11
    7
    2
    6
Date Rating
Nova Scotia
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Understaffed, bigtime!”
2 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

Stayed at this location because of it's proximity to the tradeshow we were working. The room was ok, altho it was very hard to make them understand that all we needed was fresh linen everyday. Their breakfast was a joke. It was so space confined,maybe you could get a table if you wanted to clean it yourself. Toast, 3 kinds of dry cereal, fruit (maybe, if you caught the first run) plain yoghurt, sweets, honestly, for breakfast??? if you didn't get there early (before 730 am) you couldn't get a cereal bowl. When asked about the service the first girl said she was operating on 3 hours sleep, the second girl just kept talking on her cell and looked as tho we were "interruptions". Will not go back, has to be better than this, the price was good thru Expedia but need additional personnel who are better trained in "hospitality"

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask maritimesalesrep about Monte Carlo Inn - Brampton Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monte Carlo Inn Brampton Suites, Manager at Monte Carlo Inn - Brampton Suites, responded to this review
14 February 2012
Thank you for sharing the experience of your stay at Monte Carlo Inn Brampton Suites. It is with our customers' feedback that we are able to identify and address the shortcomings of our products and services. Based on your description it appears that the restaurant was quite busy at the time you went in for your breakfast. However, we understand that this should not impact the quality of service and the availability of different breakfast items. For this reason, we are currently working with the restaurant operator on improving the quality of breakfast, its’ presentation, and the level of customer service. We appreciate your business and would like to welcome you back. On your next visit we would like to invite you to enjoy a wide selection of made to order items from our hot breakfast menu.
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London, ON
Contributor
20 reviews 20 reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“Clean and Basic”
3 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

I stayed at the Monte Carlo in January for business. All I needed was a clean place to sleep as I arrived late and checked out early. The room suited that purpose just fine.

The bed was comfortable with soft sheets. The bathroom was very basic with minimal toiletries. The towels were small and not very soft, there is definately room for improvement there. It also had a small functional hairdryer.

The room had a desk and chair but no armchair for reading although it did have a hard pull-out couch in a separate seating area with a tv.

The big negative for this room was the security. As a female traveling alone I was not happy to see the door only came with the card locking mechanism. In the past I have had hotel staff (not at this hotel) walk into my room in error and I have had other guests attempt to enter (hopefully in error too). I feel more secure when I can use a lock mechanism from the inside of the room, but unfortunately this was not available at this hotel.

The room was rather noisy too. Either the plumbing or heating system had pipes in the ceiling that made alot of racket throughout the night.

The hotel offered a complementary breakfast in their restaurant which was very very basic. Cereal, toast, coffee, sweets. I prefer eggs of some sort but made do with toast and coffee.

Ok for a night but I wouldn't recommend for relaxation or a special occassion.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask snorkelspaz about Monte Carlo Inn - Brampton Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etobicoke
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Decent 3 Star Inn For The Price”
4 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

The Monte Carlo Inn - Brampton, has an okay looking exterior (standard for the Hotel chain from what I have seen), and the grounds were kept clean. There was an out door pool (closed because it was December), and the parking lot was big enough for all guests. The lobby was nice looking, and had a little sitting area in front of a fire place. I wish more Hotels had a lobby like that.

The rooms are small, but big enough if all you are planning on doing is sleeping in them. We had to change rooms the first day. When I checked the sink (room 203) the water was not draining. I checked the sink, and it was clogged, so I pulled at the pop up water stopped in the sink, and it just came out... attached to it was a foot long "clog". I'll leave it to your imagination as to what it was made off... most disgusting thing I have seen in my life. I have no idea how the cleaning staff missed this...

I went down to the front desk right away, and we changed rooms without issue.

The next room we got had no issues. The flat screen 32" TV's in the room are a okay, but the picture quality is only 480i (basic cable). The beds were comfortable, and the washroom came with all the stuff you would expect at a Hotel. One thing though, after using the shampoo, the bottle was not replaced with a new one.

Another issue was that the elevator (there is only one) broke twice. Once on Christmas day, and again on boxing day. They did get it fixed within an hour though.

The breakfasts were free, and the server at the restaurant was excellent! She really made a big impact on the quality of the stay, otherwise I'd rate this place a 3. For a 3 star hotel, this is a good place to stay, just check the sink to make sure it isn't clogged...

Room Tip: Room 208 was good. We used Expedia, and choose the option of "Expedia Unpublished Rates Hotels...
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask More_To_Discover about Monte Carlo Inn - Brampton Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
1 helpful vote 1 helpful vote
“Disgusting all around”
1 of 5 stars Reviewed 13 December 2011 via mobile
1
person found this review helpful

Stayed for 4 days for a business trip, the worst experience I've ever had. Reserved a suite and prepaid for it, showed up at 4pm and was told my room wouldn't be ready until 6pm. I asked for a downgrade and she said that would not be possible but for $60 I could get an upgrade to a luxurious suite, agreed so I could check in. Found a room with used condoms on the floor and cigarette butts in the sink. Complained and was moved to my original reservation room with no AC or working coffee maker. Sucked it up and stayed in it, upon check out I was charged $60 extra per night for the upgrade into my original room. This hotel was a sham

  • Stayed August 2011
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Kmannn about Monte Carlo Inn - Brampton Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bramptonsales, Manager at Monte Carlo Inn - Brampton Suites, responded to this review
15 December 2011
We, at Monte Carlo Inn, take pride in the quality of the product and services that we offer. We accommodate thousands of business and leisure guests every year and the majority of them are repeat customers.

We take any complaints very seriously and try to resolve them immediately to the guest’s satisfaction. As such complaints are very rare for our operations we are shocked that a complaint of such vast importance is being reported several months after the occurrence. We have attempted to conduct an investigation on our end, but due to the lack of specific information pertaining to this guest’s actual stay, we are unable to verify these statements. We provide a comment card in every room for our guests to express their opinions about the stay which later allows us to follow up with them.

Our customers’ opinions are the backbone of the success of our company.
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“Basic hotel. Not much else.”
3 of 5 stars Reviewed 14 October 2011
1
person found this review helpful

Room was small but quiet. Restaurant and breakfast was good. Exercise room was a joke. I only stayed here because a client made me do so.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Monte Carlo Inn - Brampton Suites

  • Monte Carlo Hotel
Address: 45 Conventry Rd, Brampton, Ontario L6T 4V7, Canada
Price range (per night):* INR4,425 - 6,329

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