- After booking we got a call from the timeshare desk who spent 15 minutes talking to us about why we should go for the 1.5 hour session - only to be told at the end that I had to GIVE A CREDIT CARD NUMBER that would be charged $400 if I did not show-up for my appointment. You've got to be kidding???
- We came early and room not ready but told they would not process our check-in then because "some customers stand outside their room which makes our housekeeping staff upset"
- Came back at check-in time for a 1.5 hour wait to check-in
- Internet connection was terrible - so slow it would regularly lose a connection and was painful to use - 30 minutes on phone with ATT/Waypoint - I ended up using my Bell CDMA connection (at great expense).
- Housekeeping staff forgot to make-up one of our bedroom completely one day
- Housekeeping staff track rock salt all through the rooms and didn't even shake the rock salt off the foyer matt. I had to vacuum myself on 3 different days.
- Indoor hot-tub was shut-down one day and the outdoor one was only luke warm
- Phoned to find out when the Bingo was and operator couldn't tell me - transfer me to a voicemail somewhere - had to call back and ask to speak to someone who had the same yellow sheet that we were given when we checked in (but missplaced).
- Another day the outdoor hot-tub was closed altogether.
- Shampoo dispensers in the pool shower were empty.
- When I checked out I realized that in my last call to the reservation centre when I actually booked the dates I forgot to request the Heights of Horseshoe discount, so when checking out I asked for the discount and the desk manager said "too bad - too late - must be done at time of reservation" (paraphrasing). That makes no sense!!!!!!

My family 2 adults and 2 kids arrived a bit earlier check in time, room wasn't ready, and we asked if we can use facilities, the receptionist said, yes. When we came to the swimming pool they needed our room number, and we had to leave the town to look the place to eat lunch. When we came back at 3:45 and (check in at 4pm) the room wasn't ready, and my children asked why people getting keys and we are not, I didn't know what to say... Exactly at 4:00pm the lady said that they going to give us another room because our room is not ready... I was dissapointed because it's my 6th time going back the same place and I've recommended this place about 20 people, and they visited the resort

Carriage Ridge Resort is a wonderful spot for a family holiday. It is just a short drive from the Horseshoe Valley with all its activities and close to local grocery shopping and restaurants. Resort does not have a night life scene, but there is a swimming pool and tones of activities for kids. We have stayed both in standard and one bedroom suites and loved them both. Standard room is very spacious. It has a queen size bed, queen size pullout couch, mini kitchenette and great shower facilities. If you decide to upgrade to a one bedroom suite, you will get a cozy fireplace, full kitchen with all the amenities and a Jacuzzi tab. What I love most about this resort, is not just the homey feeling we get there, but an excellent customer service. Customer service staff would exceed all your expectations. They are very friendly and always willing to help. The help is literally won phone call away. We have recently had a booking mix-up (mistake on my part) and to make us feel better we were upgraded to a bigger suite with no extra charge. It is not that common nowadays that you get rewarded for mistakes that you make

The location is great and so was the service. We really enjoyed our first time at this resort that we came back very soon.  The room was spacious and clean. The fireplace was great to warm up. Nice sleep on the kingsize bed.  And the jacuzzi was amazing. As was the heated pool and adult hot tub. The little rolling hills off our veranda was great for our toboggan with our toddlers. We will go back again and again.