Being a non-smoking couple, and noticing prevalent signage of this being a non-smoking hotel, the first thing that sparked our uncertainty about staying here, was the strong smell of smoke in the hotel office. When we inquired about this being a non-smoking building, the staff at the front desk reassured us that smoking was allowed outside only. He offered to show us a room, after some indecision with another staff member as to which one we would see, and we were more undecided when we entered the room. The smell of smoke was very evident. As all other major chain hotels in Barrie were fully booked, we decided to give it a try (BIG MISTAKE).

Our room was on the ground floor, facing the parking lot, almost next door to a very noisey bar. Patrons of the bar came and went all night, from the hotel rooms surrounding us, until 4:00 a.m. the next morning. Needless to say, we didn't get much sleep.

Continental breakfast was offered to us (6:00-10:00 a.m.). When we arrived at the breakfast room at 7:30 a.m., there was no coffee or bagels, the juice machine was not working. Staff was insulted when we asked if we could at least get a cup of coffee.

If anyone plans to stay there, take an employee of the Health & Safety Dept. with you.

This was the worst hotel I have ever seen or stayed in. The room was filthy, the sheets and bedding were stained and I am certain they weren't laundered. Every hotel was booked for the CMT festival or I would have sacrificed the booking and been long gone... The staff were rude and dismissive as well. This experience was horrendous!

The breakfast was great, and everything is very tidy in a room. The stuff is very helpful and friendly. The only problem is that my room was for non-smokers, but I still felt smoke.

Any BAD review here is legit. If this is the last hotel in Barrie, DO NOT stay there(which it probably will be since they turn away business).
I attempted to stay at this hotel in june 2011. I had stayed there before, while visiting a friend. It is not the best place (was always kinda dirty), but convenient. I booked two rooms (which took over four hours between them not returning my call and not understanding english). One for me and my boyfriend, and one for my best friend and her boyfriend. They drove from Sault Ste marie, and we came from St Catharines. Not a short trip for anyone. After our day together, I attempted to check in around 5pm. When we showed up there was a cricket game going on in the parking lot (they obviously care about their customers vehicles). Some other customer was frustrated with the clerk, and left in a huff, and when I give my name it is "not on file for a reservation" But since I SPELLED it out, I was pretty sure they got it right. When I gave my credit card, the number was on file under a different name. The clerk, who was wearing a "mr lazy" tee shirt then had to go get the manager, because he wasn't sure if the two rooms under my credit card were for me???!!!!????!!!!!!
The manager came in (I suspect from the cricket game?) and looked at the computer, then started to ask for ALL MY INFO ALL OVER AGAIN (name, phone number, address, etc)... I was getting frustrated, I just wanted to check in and get back to spending time with my friend who I hadn't seen in six months.... why was this taking so long. Were the employees THAT incompetent. WHY did you need to go over this with me AGAIN????? I swore, because I was angry, and the manager YELLED at me. Told me not to swear, and to get out of his hotel, and go someplace else!
Well, sadly, there were no other hotels. My best friend stayed on an air mattress at our friends house, and my boyfriend and I drove (later that night) to Collingwood, where luckily his parents were staying. Did I mention it was my friend's birthday???
My friend could have stayed there, but she did not want to give this hotel her money either. When I emailed the company to complain, the Manager was supposed to reply, he never did! When I wrote again, someone from home office offered me 50 bucks off my stay, but frankly, I wouldn't stay at this hotel if you paid me!
I recommend you don't either!