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BEST WESTERN PLUS Chocolate Lake Hotel – reviews, photos

3.0 of 5
20 St. Margaret's Bay Road, Halifax, Nova Scotia B3N 1J4, Canada
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BEST WESTERN PLUS Chocolate Lake Hotel
Ranked #6 of 29 hotels in Halifax
4.5 of 5 stars 176 Reviews
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176 reviews from our community

What travellers say about this hotel
  • Very clean(10)
  • Dining room(8)
  • Good rate(3)
  • Hot tub(3)
  • Great Place(3)
  • Short drive(3)
  • Staff member(3)
Traveller rating
    82
    72
    11
    4
    7
Only show reviews for Family (43) | Couples (64) | Business (23)
Date Rating
Nova Scotia
Senior Contributor
29 reviews 29 reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Average accommodations”
3 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

The lobby is the most impressive part of this property, with lots of comfortable seating overlooking the beautiful Chocolate Lake, with a fireplace, beautiful furnishings and even a doggie bed for your pooch to relax in. The on site restaurant is nice (but showing it's age) with a free hot buffet breakfast that was better than most. However, the rooms are just average. Actually the rooms away from the main hotel (off to the side) are nicer and the furnishings are of better quality. The pool leaves something to be desired as it's located in the basement, very secluded, with NO windows!

The hotel is pet friendly but only certain rooms are pet friendly. Pets are given a pet package upon checkin and the hotel mascot, Cocoa, a chocolate lab, is friendly and usually present.

We had the pleasure of dealing with a young lady on the front desk who was Employee of the Year 2011. I wish I had taken note of her name. We encountered some issues with our room upon arrival and she went above and beyond to accommodate us. I'm certain that we would have left the hotel to find another had she not been present. She was more concerned about correcting the problem and making us happy than the actual manager who was buzzing around the front desk area. I commend this young lady for going out of her way to ensure her guests were content.

We would stay here again in the future, but only if we stayed in the rooms off to the side of the main hotel. I should also add that the rooms were clean, no complaints there.

Room Tip: Rooms off the main hotel are nicer and some have kitchenettes.
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by NovaScotiaRoadrunner for Halifax
Ask NovaScotiaRoadrunner about BEST WESTERN PLUS Chocolate Lake Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy White, Front Office Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
13 February 2012
Dear NovaScotiaRoadRunner,
Thank you for taking the time out of your busy day to post your comments on TripAdvisor. I will be sure to share your glowing reviews with Anastasia. I am extremely sorry if it appeared that I was not concerned with what was happening as Anastasia was assisting you. In fact the oppoosite was actually the fact. I was making inquiries and attempting to assist behind the scenes as well as complete other guest requests. It is my belief that every member of my team should be able to assist a guest as equally as I. I have full confidence in Anastasia and therefore did not jump in but stayed around watching what was happening. I am so glad that Anastasia was able to meet your expectations. We hope to see you again soon. Yours in Hospitality, Tammy
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Halifax, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Good Value Hotel”
4 of 5 stars Reviewed 30 January 2012

We chose this hotel because of the view of chocolate lake and because of the value. We stayed in a 2 Queen bedroom with a lakeview on the forth floor.The rate include free parking ,free wifi and a free buffet breakfast.We had our little dog with us. The 9th floor has a much better view but because we had a dog was told that this floor is not pet friendly. The room has a refrigerator in it and had very nice decor and was very clean. We would of liked a flat screen TV.The pool and hot tub are was also very clean. Cocoa the dog who lives at the hotel is very friendly. We ate in the dining room . We thought they had many choices and the food was very good. We had Chris for a waiter and he was very nice.We would stay here again.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask juanvaldez about BEST WESTERN PLUS Chocolate Lake Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy White, Front Office Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
3 February 2012
Thank you Juanvaldez for your comments. We are so happy that you enjoyed your stay with us. I wil be especially sure to let Chris know that he made such a positive mpression. As to your comments regarding your pet traveling with you. We are trying very hard to keep pet rooms to one particular floor. This particular floor does have all room types and it is the same as other floors in decor etc. Perhaps the only difference is how high the floor is. We are attempting to do this to accommodate our other guests who travel and are alergic to pets. It is a difficult balance to be sure. In regards to your comment regarding the television. We are in the process of providing flatscreen TV in all of our rooms. If this is a preference during your next stay please make note of that during the reservation process and we will try to accommodate based upon availability. We do look forward to seeing you in the future and am pleased that overall we were able to make a positive lasting impressiion. Yours in Hospitality, Tammy White, Assistant General Manager
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New Brunswick
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Value for the money”
5 of 5 stars Reviewed 30 January 2012

I stayed at the Chocolate Lake Hotel for three days, Jan. 26-28th, 2012. We were very pleased with the room. It is a little on the small side but certainly adequate and very clean. The beds were fresh and comfortable. I did not notice anything out of order in the room.

There is a bar off the lobby and we had drinks there and one evening we stayed in and had supper at the adjoining restaurant. We were pleasantly surprised! The food was fantastic. Steaks and salmon done to perfections. We could not believe it. We were so glad we stayed at the hotel to eat.

The all you can eat breakfast is included (hot and cold items) and its one of the best I have eaten.

You won't be dissappointed and say hello to Coco in the lobby for me. You are 5 mince from downtown Halifax with this hotel.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tammy White, Front Office Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
31 January 2012
Dear NB_FAMILY_5,
So glad that you enjoyed your stay with us recently. The Lakeside Grill has fabulous food I do agree. Cocoa appreciates visiting with new friends and those that return. We hope to see you again soon from New Brunswick. Yours in Hospitality, Tammy, Cocoa and the rest of the team at Best Western Plus Chocolate Lake Hotel.
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Charlottetown, Prince Edward Island, Canada
1 review
“Noisy and bad experience at front desk!”
2 of 5 stars Reviewed 9 January 2012

We booked our hotel stay using air miles for one of the night's stay. It was absolutely confusing from the word 'go' once we got to the front desk . They did not know what they were talking about and were giving me misinformation. Very frustrating! Then, when we went to check out, they gave me wrong information AGAIN! Also, there was a wedding on the Friday night of our stay there and we were the music from the 3rd floor (we were on the 5th floor) until 1:00 A.M. Not good! They really should have put their conference centre on the main floor rather than on the 3rd floor up. Ugh. Beds were nice. Pillows aren't great. I needed to use 3 pillows in order to be comfortable. Not likely to stay there again.

Room Tip: Ask them to give you a room as far away as possible from their conference room if staying on the wee...
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Amanda3601 about BEST WESTERN PLUS Chocolate Lake Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy White, Front Office Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
10 January 2012
Dear Amanda3601,
I am dissappointed to hear that we did not exceed your expectations. The wedding was held on a seperate floor entirely and is isolated from all guest rooms. As to the services of the front desk it is unclear as to where the miscommunication happened. I would appreciate to correspond with you directly so that I may investigate and provide the proper training to the desk members involved. Respectfully, Tammy
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Charlottetown, PEI
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“PERFECT!”
5 of 5 stars Reviewed 6 January 2012

This hotel was as good as being at home. The rooms are perfect, and the food in the dining room is very good, and served by a most amiable staff. It is my first choice when visiting Halifax.

  • Stayed April 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Beefeaterguy about BEST WESTERN PLUS Chocolate Lake Hotel
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Tammy White, Front Office Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review
9 January 2012
Thank you Beefeaterguy for your generous comments. It is so encouraging to hear that we are accomplishing our objectives and making our guests feel relaxed and at home.
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Additional Information about BEST WESTERN PLUS Chocolate Lake Hotel

  • Best Western Halifax
  • Halifax Best Western
Address: 20 St. Margaret's Bay Road, Halifax, Nova Scotia B3N 1J4, Canada
Price range (per night):* INR7,393 - 10,586

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