Three family members and I stayed at this hotel from the 23 to the 28th of January due to a medical emergency involving a very close family member. The "hospital rate" the hotel offerred was a very pleasant surprise, and I preface this narrative by noting that, for the price we paid, the value of this hotel was exceptional. I'm not going to sit here and attempt to trash the hotel or its staff, as they were generally very good. However, if travelling to this hotel, one should be aware of certain aspects. The hotel was unbelievably cold. As a man who is normally referred to as a furnace by my wife, I found myself with numb hands and a nursing a constant chill in all common areas and particularly the elevators. The rooms were cool as well, and the air conditioning/heating units in the two rooms we occupied had seen better days. The unit in our room was cranked all the way to 86 degrees and continued to blow ice cold air. On day two or three, we managed to coax it into blowing some warmer air. The breakfast buffet was very comprehensive, but both of the egg dishes looked like they had been sitting out in the warming tray for hours (ie a lovely skin on the scrambled eggs). If you choose to order breakfast from the menu, build in some extra time - although the food is generally very good, the service is slooooow. Expect 30-45 mins to receive your breakfast order.(on average) On the upside, they had a three or four person live jazz band play the "Seasons" lounge on Thursday and Friday night. I would have paid to see them, without question. (yes, they were that good). Free wireless - definate plus. Free parking (with the hospital special), another definate plus. Therein lay the conflict. There were a lot of positive aspects of the hotel, some which were well above expectations, though in the same breath, there are also a number of disappointments - things that really wouldn't take much to fix at all, if they had taken the time to address them. As a result, I am left wanting to rate this hotel higher, but I just can't do it. It was good, but not great. In understand this is an old Holiday Inn, taken over by the Atlantica group. One employee described it as management "going at it alone" to take over the hotel and manage it. Perhaps they just don't have their business model perfected yet.

My hubby and I got a great deal online for this hotel so went to stay for night. The front desk staff were very pleasant and professional. When we were there they had a jazz band going in the lounge which I believe may be a regular thing.

Considering that the hotel is on a busy street I was surprised how quiet it was. Only work up once during the night and that was due to an ambulance leaving the nearby hospital.

The beds are comfortable but the rooms although clean could definitely use some refurbishment. Underground parking is expensive there and they could use more lights in the underground garage. There is a lot of free parking around the hotel if you take the time to look.

My wife and I had a romantic getaway for New Year's Eve and had a great stay. Friendly service, nice hotel, good price. My only problem was the staff not being up front with the cost of the underground parking. When I received the additional invoice for the parking, I took it with me to checkout. When asking about the big charge, she didn't even respond. I noticed other customers with the same invoice in their hands. I think many of us were surprised at the cost.

Other than that, a pleasant stay at the hotel. It's very centrally located and within walking distance of the great downtown. In summer you could walk through the botanical gardens to get to the water.

The only other quam was the hottub could've been hotter!

This is a nice hotel, with all the conveniences,, pool ,parking close to shopping, etc,. it is a fairly pricey hotel unless you can get a deal online, ( which we did with priceline). They have a restaurant ,in the hotel. it is formerly Holiday inn.. I would stay here again, but not at the regular price.