Myself and my fiance decided we wanted to take a mini-vacation to Halifax to indulge in the Casino and enjoy a relaxing weekend. I am actually sitting in my room right now. I was so impressed with everything thus far that I had to review it right away.
We checked in last night around 7:30. To our surprise we had valet parking which was included in our package! The valet worker last night (wish I knew his name) was by far one of the nicest, most pleasant employees I have ever encountered at any hotel, anywhere.
When we went to check in, we had an issue with our debit card. Our bank had frozen funds as we had spent so much that day. We had no other form of payment and the bank was closed. The girl at the front desk was EXTREMELY accomodating and allowed us to use our room mates credit card (after he emailed her a photo of the card and permission to use it). She was also extremely nice, courteous and just a pleasure to deal with.
We only have one complaint thus far and that is about the food. We ordered room service for dinner last night and breakfast this morning. My fiance had Calamari and I had chicken fingers with a Caesar salad. The Calamari was slightly undercooked and not crispy like it should have been. The chicken fingers were overcooked and pretty bland. The salad was really good though. For breakfast he had an omelette which was really good but I ordered Eggs Benedict and I was quite disappointed. There was hardly any hollandaise sauce and it was flavorless. I had to add a good amount of salt to make it edible.
Also, we are smokers and would have liked to have the option for a smoking room, but sadly there are none. And our room is on the 3rd floor and a long walk from the elevator so it takes far too long to get outside which is frustrating.
Our number 1 complaint is about the TV. Whatever program they use for they television services is great for movies and keeping track of your charges, but if you want to just watch regular cable, it is a huge pain.
The rooms are very nice and very clean. The bed is extremely comfortable and it is pleasantly quiet.
We are extremely pleased with the overall stay so far, with the exception of the few things I mentioned above. The staff definitely make this place what it is. They are all really great!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 January 2012
Greeting's from Delta Barrington,
Thank you for such prompt feedback from your recent stay with us! We appreciate you taking the time to let us know how you are doing.
There are many reputable hotels in Halifax... thank you for choosing us. Its great to hear your time away with us is just what you wanted in terms of getting away and re-energizing yourselves. Its great to hear your comments on our service levels and our ability to accommodate your requests. I am sorry to hear not all aspects of your food and beverage experience where completely to your satisfaction. My email is below I encourage you to contact me directly to discuss in grater detail that will provide us an opportunity to further investigate the mentioned issues.
Thanks again for choosing us!
Very Best,
Donnie
dmacdonald@deltahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC