Stayed here on business, good location with underground parking, however not what I expected from a Hilton. The rooms are COLD, the heaters cant keep up and run constantly, best I could get was about 71 degrees at night in my room. The first room I had didnt have heat at all so I had to move. The water from the sink and bath is visibly brown assumingly from rust in the old pipes? If you fill the bathtub up the water is so bad you cant use it. Homeless take refuse from the cold in the lower level with no security to to keep them out. Door to the underground garage and pedway allows anyone in. The pool area is a mess tucked away in the corner of the basement, the hot tub seems to have been walled off for some time and is no longer an amenity contrary to the website. The pedway to Market Center is not heated and smells badly of cigarette smoke. Hopefully Hilton will invest in this property and bring it back up to their standards.

My husband and I stayed 2 nights and found the hotel nice. Check in was simple and the room was large, though oddly shaped (rm 702). The king bed was comfortable and the room was clean. The tv and lounge chair were positioned so you had to move them around to use them, though it wasn't a big issue.

The elevators were not clean, however. The floor tiles were cracked and the second door scraped when it opened and closed, causing scratching and ripping of the vinyl inner covering of the door. Also, and to me the worst, was the brass on the elevator by the buttons was very dirty and stained from liquids being dropped or sloshed around - neither option was very good. I hated touching the buttons with anything but my sleeve.

There is a workout room that is fairly good sized with a number of cardio machines and a universal type machine. The lighting was poor - lightbulbs were out in 2 places, leaving 'mood lighting' for a workout and the floor was dirty - not swept or mopped at all - I got dirty hands from my stretching routine. The locked temperature box stayed at about 21 C in the room, which became very hot during the workout due to no moving air at all! There were vent exchanges, but no air moving and no fans. Hopefully no one overheats and passes out, because there are no windows to look into the room, only thick wall glass type bricks that no one would ever be able to see in. While there, a housekeeper came in, took the dirty towels and left, never looking at the floors or anything.

There is a restaurant in the hotel that we tried to use but couldn't. On Sunday, we tried to go there for a brunch/meal. We arrived at 1050 am and were told it closed at 1100am, but the lounge served food. We found it odd that a restaurant closed at 1100 on a weekend, then went to the lounge to find no breakfast food. Fortunately the concierge told us we could use the pedways to get to Cora's for food.

The best thing about the hotel is its proximity to the pedways for downtown area. We used them to eat out and see some of the city in the cold winter air.

Overall, not sure if we would stay here again. If the price was right and we didn't want to use the facilities (restaurant, workout room), perhaps - there is a Delta among the pedways to stay downtown too.

My trip was for business, easy check in. I was impressed with the service I recieved when I arrived. I was looking around for a restaurant and wanted to have breakfast it was late afternoon, I was on a different time zone. The Manager requested the lobby restraunt to make me whatever I wanted. (French Toast) Very impressive. The room with a Bay view was very nice, beds comfortable room service excellent. You can access malls etc. right from hotel . I held my seminar downstairs and service and food was excellent. Would I stay again? Yes!

I was at this hotel with a co-worker for a business trip. Checking in was quick and efficient. My room was on the fifth floor, on the bay side, really quiet, nice furniture, very comfy bed, you could tell it has been renovated. The only problem I have encountered was the slow service at breakfast. I don't feel you'll complain about the service if you opt for the buffet, but we did not really want to have a heavy breakfast that morning so we decided to order from the menu.

It took us a long time after we were seated to get the server's attention to finally order from the menu. Because I had a meeting and feared about being late, I asked for the check when we got our food. I put my credit card in sight so the server could see it and charge it....she never came. I got fed up of waiting and ended up charging it to my room. That totally ruined my plan to check out from the room and quickly leave the hotel to attend my meeting. I had to check out from the front desk to get my final bill. If I had not been there travelling on business, I would probably not have the same comments about the service. One more thing, the charge 14$ for wi-fi in your room, but it's free in the lobby. But still, this service should be offered, like in many other business hotels.