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Comfort Inn – reviews, photos

2.0 of 5
1155 Fairville Blvd., Saint John, New Brunswick E2M 5T9, Canada
Hotel amenities
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Ranked #13 of 21 hotels in Saint John
3.0 of 5 stars 15 Reviews
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15 reviews from our community

    Trip type
Traveller rating
    2
    2
    7
    1
    3
Date Rating
Indianapolis, In
Senior Contributor
25 reviews 25 reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Good and Bad”
3 of 5 stars Reviewed 27 November 2011
1
person found this review helpful

This hotel is only good for a one night stay. It's an older facility. Internet was good. Our room had an odd configuration. The tv was very small & way across the room. Bathroom was small compared to how large the bedroom was. So-so linens & towels. Breakfast room was small (3 tables: 2 for 4 & 1 for 2). So-so food - milk was left out at room temperature in carton. Breakfast woman was nice & friendly.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCN244, General Manager at Comfort Inn, responded to this review
5 December 2011
We are dismayed that you had an average experience, however we are pleased to hear that you received good service from our staff. We hope you will come visit us again in Saint John so we can improve your opinion of the Comfort Inn Saint John.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“If you are afraid of spiders stay away”
3 of 5 stars Reviewed 1 November 2011
2
people found this review helpful

The room was ok, it was clean and service was ok too. But: I have never seen so many huge spiders in my whole life. The windows of the entire hotel were covered with dozens of them. Although there were nets I didn't feel safe. Breakfast was included but there were only two tables in the breakfast room so if you don't get up very early there is no chance that you get your toast and coffee.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monument, Colorado
Contributor
17 reviews 17 reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
“Terrible Front Desk Service”
1 of 5 stars Reviewed 26 October 2011
1
person found this review helpful

My wife and I were in Saint John for one night and as we are regular Choice Hotel members - about 45 days a year, we stayed at this facility. When we checked in Debbie was SUPERB in all she did for us. There was a young woman on the computer beside the check checking her mail and accounts. We did not know at the time it was the desk clerk coming in to replace Debbie. Even though there were three people waiting to be checked in she chose not to help Debbie. When we got to the room we noticed that we had a problem with the hard wired (CAT7) cable.
When I went to the desk, Debbie had left and the new clerk told me she was sorry but she could not help me. I mentioned to her people smoking in the halls. "I am sorry but I cannot do anything about that" was her reply. When we returned to the room we also noticed that the lights in the bathroom were burnt out/not working. I returned to the desk and got the same answer. I got furious. She left to call the two managers who told her to call maintenance. NOTHING WAS DONE. The desk clerk was more interested in being on her computer and would tell people "just a moment" as she finished her dealings. She was not using the Motel's computer - she was on her own laptop. If you are a traveler who does not mind cigarette smoky halls (seeping in to the room) then you might find this hotel satisfactory. But with customer care like this Choice Hotels will need to reevaluate.
I do travel writing under a pseudo name and have never been treated so poorly by a desk clerk.

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  • Stayed October 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Will stay the next time through”
4 of 5 stars Reviewed 17 July 2011

Very nice and pet friendly. My friend and I were traveling with our little dogs and got such a warm reception. Beds were comfy and the room was clean. Stayed here overnight before taking the ferry to Nova Scoita. Will do the same next year.

  • Stayed July 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Halifax, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Perfect hotel, for passing through Saint John.”
4 of 5 stars Reviewed 25 May 2011
1
person found this review helpful

Don't let the plain exterior and tiny reception area fool you. Very adequate hotel. Near the highway, so no need to go into the city. Very quiet, though located next to a truck/junk yard. Very claen, comfy...I wanted to take a pillow!! You do smell strong smoke in parts of the hallway, but not in the room at all. Very freindly.

  • Stayed May 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Comfort Inn

  • Comfort Inn Saint John
  • Saint John Comfort Inn
Address: 1155 Fairville Blvd., Saint John, New Brunswick E2M 5T9, Canada
Price range (per night):* INR6,385 - 7,113

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