My wife and I were in Saint John for one night and as we are regular Choice Hotel members - about 45 days a year, we stayed at this facility. When we checked in Debbie was SUPERB in all she did for us. There was a young woman on the computer beside the check checking her mail and accounts. We did not know at the time it was the desk clerk coming in to replace Debbie. Even though there were three people waiting to be checked in she chose not to help Debbie. When we got to the room we noticed that we had a problem with the hard wired (CAT7) cable.
When I went to the desk, Debbie had left and the new clerk told me she was sorry but she could not help me. I mentioned to her people smoking in the halls. "I am sorry but I cannot do anything about that" was her reply. When we returned to the room we also noticed that the lights in the bathroom were burnt out/not working. I returned to the desk and got the same answer. I got furious. She left to call the two managers who told her to call maintenance. NOTHING WAS DONE. The desk clerk was more interested in being on her computer and would tell people "just a moment" as she finished her dealings. She was not using the Motel's computer - she was on her own laptop. If you are a traveler who does not mind cigarette smoky halls (seeping in to the room) then you might find this hotel satisfactory. But with customer care like this Choice Hotels will need to reevaluate.
I do travel writing under a pseudo name and have never been treated so poorly by a desk clerk.