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BEST WESTERN PLUS Saint John Hotel & Suites – reviews, photos

2.5 of 5
55 Majors Brook Dr, Saint John, New Brunswick E2J 0B2, Canada
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BEST WESTERN PLUS Saint John Hotel & Suites
Ranked #3 of 21 hotels in Saint John
4.0 of 5 stars 50 Reviews
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50 reviews from our community

    Trip type
Traveller rating
    24
    19
    4
    1
    2
Date Rating
Dartmouth, Canada
Contributor
19 reviews 19 reviews
Reviews in 11 cities Reviews in 11 cities
52 helpful votes 52 helpful votes
“A good place to stay”
4 of 5 stars Reviewed 5 January 2012

A couple weeks before Christmas we had occasion to stay at this hotel for a Saturday night. As this is a relatively new hotel and a Best Western Plus we knew what to expect. The front desk staff was friendly, quick and helpful. Rooms were clean and well maintained. When we returned from shopping, there was a junior hockey team bus in the parking lot and few other cars. We were assured by the front desk that the team was on a different floor and, in fact, we never heard a thing all night. The bus was gone by the time we made it down to breakfast.
As this hotel has no restaurant, the breakfast was a typical included hot buffet of scrambled eggs, hash browns and sausage. Also available was a waffle maker, bagels, muffins, breads, cereals, etc. a good breakfast to start off the day.
While there are many franchise restaurants nearby (Boston Pizza, Montanas, East Side Marios, Swiss Chalet, etc) I prefer a non-franchise restaurant and there doesn’t seem to be too many of them in the area.
Great spot to stay if have a car and you’re shopping as there are many big box stores and malls nearby, but it’s a bit of a drive to the city center if that’s where you’re heading or don’t have a car.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmine Mosher, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
15 February 2012
Thank you very much for your thorough review. We are glad that our new descriptor "plus" gave you a picture of what to expect, and that you enjoyed your stay with us! It is really nice to see the guest's perspective of our hotel, and we really appreciate your feedback. You are a valued guest with us and we hope to see you again in the near future.
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New Brunswick
2 reviews
3 helpful votes 3 helpful votes
“Return visit to Best Western, Saint John, NB”
5 of 5 stars Reviewed 4 November 2011
1
person found this review helpful

I previously submitted a review of this hotel April, 2011. One month later, I had to seek out accommodation in Saint John again. My husband had developed a sudden, critical, life threatening illness and needed emergency surgery in this city. After an extremely stressful night, I presented myself to this hotel at 9 AM without a reservation, teary and exhausted. At that moment in time, there was not a room available, but staff turned themselves inside out to find me a room in an extremely timely manner. For the remainder of my stay, there were constant inquiries by staff re my husband's progress and my state of being. Without exception, every staff member crossed the line from not only being competent and efficient but kind and caring as well.My only regret is that I am just writing this review now. A good ending.

  • Stayed May 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmine Mosher, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
28 November 2011
We are happy to hear from you again, and appreciate you taking the time to review us again. I am very sorry to hear that you were here on a hospital visit this time, but I am also relieved to know that our staff provided kind and caring service to you to make your stay as comfortable as possible. We sincerely hope that your husband is feeling better now and that you are doing well. Thank you again for sharing your experience with us, and we wish you the very best.
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Halifax, Canada
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Thanksgiving weekend stay”
5 of 5 stars Reviewed 27 October 2011
2
people found this review helpful

We stayed at tbe BWP SJ over this past thanksgiving weekend. We thought the hotel was the best part of our trip! Loved the modern rooms and the friendly front desk staff. The breakfast was also delicious! It is so nice to have a hotel offer this option. It was super quiet and the room was squeeky clean everyday. The hotel is in a great location - close to all the new development shops. Thank you for a great stay! We will definitely be back if we are ever in town.
Cheers
JR

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jasmine Mosher, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
28 November 2011
Thank you for taking the time to submit your review. We love your enthusiasm and it makes us happy to know that you have had a great stay with us. We have worked hard over the last several months to improve our breakfast, and it is so rewarding to hear positive feedback from our guests regarding our new hot breakfast. Our staff work very hard and focus on customer service and cleanliness, and your review really helps us gauge the progress we are making, so thank you for your input, for staying with us and we hope to see you again in the future.
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Dartmouth, Canada
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Nice rooms, nice breakfast.”
5 of 5 stars Reviewed 24 October 2011
1
person found this review helpful

This place is a typical chain hotel. It's new, which is nice since the rooms are all in great condition.

We had no issues with checkin or checkout. It was nice to have a hot breakfast option for a change. It wasn't perfectly hot when we got there, but that's likely because we were there 20 minutes before breakfast was set to finish.

I wouldn't say this place is anything out of the ordinary, but it is certainly up to the standards I would expect from this type of property.

  • Stayed October 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmine Mosher, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
28 November 2011
Thank you for taking the time to write your review. We are happy to hear that you enjoyed your stay with us, and we appreciate the details of your stay in order to continue improving our services in the future. We hope you will stay with us again should you be in Saint John!
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Courtenay, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“good place to stay...”
4 of 5 stars Reviewed 17 October 2011
1
person found this review helpful

Good clean room, comfortable bed.......nice friendly staff
A Boston Pizza one block away.
Good location off the highway.

Room Tip: from my understanding all rooms are the same, very good.
See more room tips
  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask happy181789 about BEST WESTERN PLUS Saint John Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmine Mosher, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review
19 October 2011
Thank you for taking the time to write a review for our hotel. We are happy to hear that you have enjoyed your stay and found it comfortable. Have a wonderful day.
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Additional Information about BEST WESTERN PLUS Saint John Hotel & Suites

  • Best Western Saint John
  • Saint John Best Western
Address: 55 Majors Brook Dr, Saint John, New Brunswick E2J 0B2, Canada
Price range (per night):* INR6,609 - 9,466

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