Got in at the hotel at a late time. The front desk was helpful. Rooms were clean and had a blast inside the waterpark, the slides were awesome!!!!

I booked a room in advance for my sons 14th birthday party. When I got to the hotel, I thought the desk clerk was acting very standoffish but I went to the room anyway. I did inform the clerk that it was a kids party and we would pay extra for guests to swim. When I got to the room, it smelled very strong of human pee. My nephew showed up with his 3 kids and they could smell it too. I bent down and smelled the bedding and it smelled just like a diaper full of pee. I went to the desk and politely asked if we could change rooms or have the room cleanded. He notified the room cleaner and she went to the room and told my guests to get out. When I showed up at the room she wasn't there and my guests were standing in the hallway. I went to look for her and when I found her she said to me " you can go now, we don't have a room for you so just go". I was stunned! I went to the desk and the clerk said that we could leave or wait for the manager but he didn't know when the manager would be back. I couldn't believe it. We left and found a much better hotel and we will never go there again. DUMP and rude people working there to boot.

My husband,my 2 little kids and myself decided to go out for a night.We arrived at 3pm, we waited 25 minutes for our check in. A bunch of dirty and drunk people were hanging in the lobby,The check in man was rude and ignorant.He kept answering phone calls for people that actually LIVES there when they tell you :"oh non, no ones lives there". He charges us a 50$ deposit, there isnt no signs of that.PLUS you have to pay 10$deposit for the tv remote,which the tv only has 10 CHANNELS!!!!! THEN they charged us 10$ EXTRA because we were 4 people,YOU are only allowed 3 people in the pool.I compplained to the manager and told her it was absurde that OUR little family, the husband the wife and OUR 2 kids have to pay extra to be able to swim ALL TOGETHER.There was some smoking rooms,and non smoking room.We were really happy to have non smoking room cause the WHOLE hallway stinks really bad....There is bad and shaddy people walking back and forth in the hallway,going to peoples room.And honestly i think some of those room are having -shaddy-things going on there.Once we got to our room, the heater didnt work,then we called maintenance and she told us it was NICE outside and we didnt need heat.I asked her if she was kidding.We have 2 little kids and its freezing in the room.Took them almost one hour to fix it and took 4 people to actually figure it out!!!! Our room, yes they are outdated BIG TIME but the rooms are big.The bed were really comfortable.The bathroom towel are so thin that you need two!!!They go and verify your room BEFORE you check out cause they will charge you for ANYTHING missing in the room.People walking and kids CRYING all time of the night.That was ridiculous.Drunks walking in the hallways with their little kids at 4am.
THE GOOD PART.we decided that we would ,make the best of this TERRIBLE NIGHT..The waterpark..WOW and WOW.Beautiful and big.Perfect for any children.It like heaven!! this waterpark sure makes it for the sawfull WHOLE hotel part....THEY have to open the door for you cause they have to give you your towel and you have to initial papers to prove how many towels you are using...which i thought was a joke!Make sure you bring your OWN coffee and your creamer and your sugar cause they have a coffeee maker but he said -well you have to bring your OWN coffee!-
I put in a major complaint to the hotel management in Winnipeg.

Stayed here with my boyfriend and a couple friends. Hotel looks run down and in a shady part of town, shady looking people hanging around, coming and going and being noisy in their rooms and hallways. Front desk extremely cluttered and unorganized, front desk staff looked like he didn't know what he was doing, took a very long time to check us in. Also, left us standing at the desk when we wanted to get into the pool later on, he walked away from the counter to go help someone else who arrived after us. Not impressed with the $50 damage deposit needed, no sign or anything posted to tell guests they are forced to pay this. Bed was VERY uncomfortable. I could have had a better sleep on the floor. Shower was a mix between very hot and very cold, rooms smelled stale, looked dingy, some hair in the bathroom on the counter. Pool however is surprisingly nice. Money spent on the pool should have been spent on the rooms, you come to a hotel mainly to sleep and shower, too bad we could not enjoy those things. Friends joked that we could have had a better night at home sleeping on plywood and flushing the toilet as we showered. Would have been cheaper too. Next time I will absolutely pay the extra little bit of money and stay in a Holiday Inn or someplace nice and comfortable and relaxing.