Lovely modern lobby; great Thanksgiving meal; friendly staff, chic bar alcove by a fireplace. BUT dingy room, badly cooked breakfasts, dirty halls, and piles of beer cartons and empties right beside the bar nook. Very uneven quality. Attention is clearly not being paid to the details. The "business centre" was two desktop PCs, screens facing the lobby, right beside the reception desk - completely public. The pool was overly chlorinated. Our room had a window that opened, but was right beside the HVAC exhaust/intakes, which roared. There are better hotels the same distance from downtown, in the same price range.

THIER CUSTOMER SERVICE IN THE RESTAURANT SUCKS BIG TIME
I have worked near the Viscount for 5 years and go there on a very regular basis to have breakfast with my spouse. I bring dozens of people there and know some of the servers by name. I go there often for lunch with my co-workers, friends and relatives and up until now, I bragged about how nice their renovations were. In September 2010 alone, I have been there no less than 10 times with many people. This morning we went as per usual to have the breakfast special and were treated horribly by staff who said we had to buy 2 coffees instead of 1 coffee to get the special. We had to send back our breakfasts as the toast was burnt and the bacon undercooked. Then the "So called Manager" said she would rather lose our business, and did not care that we were regualr customers and did not care that we would not be returning, that it was "Their Policy" to make customers buy a coffee even though they did not make us buy 2 coffees in the past and even though it is not posted outside on their sign and that this was the first we heard of this. They did thousands of dollars in renovations only to hire incompetent staff who would rather embarrass and disrespect their customers and lose thousands of dollars in NEW BUSINESS for a $1.89 coffee.............................. I WILL NEVER GO BACK THERE.

The Viscout is in a great location amenity-wise, beside Olive Garden, Red Lobster, Polo Park Mall. The lobby is fantastically renovated. The west side elevators could use some assistance as they only held two people with luggage. The halls were somewhat dirty and could have used a regular once-over with a vaccuum. My room was clean and had new furniture - the bed and pillows were fantastic! I had a balcony which was nice. The room was small but perfect for me because I was alone. Nice restaurant and fairly friendly staff.

HOWEVER...... the Viscount is not in a great location, civic-address-wise..... on the corner of Highway 90 and Portage Ave.

Do NOT take a west-facing room! These rooms run adjacent to highway 90 - which has CONSTANT non-stop traffic..... firetrucks, ambulances, transport trucks, diesels, not to mention the hundreds of cars. It's a six lane highway which goes right underneath Portage Ave. The underpas has walls on each side and a high boulevard in the middle of the six lanes - perfect for the echo to be absorbed by the closest building - The Viscount. I imagine that you could probably not be too annoyed by this if you're just there for a night or maybe two, but after seven nights, trust me, you will just be looking for some silence somewhere.

We stayed here for 3 nights and it was very nice. The hotel has been renovated and we barely recgonized it when we arrived. The staff was very nice and we had a very nice end room with a couch and flatscreen tv. The restaurant has also been renovated very nicely and the free breakfast was very good. Get there earlier though as it ends at 9:30am and was also very busy around that time. Highly recommend and we will stay here again.