I booked the room with a Hilton free night stay through a Hilton reservation agent and when I arrived was informed that it was for a different branch of Hilton they couldn't honour it. The reservation agent on the phone didnt specify this. Since I was a late check in due to a death in the family I couldn't cancel and was forced to pay for the room. They refused to discount it even after I'd explained the situation and that my family had an awful day and wasn't expecting to pay that much or anything for that matter for a hotel room on top of everything else. The managers were very firm, rude and made me feel stupid for not understanding the difference between the different types of Hiltons. Considering I had the gift certificate from my last bad Hilton experience I've now learned not to stay with them again. Nice big room in the queen suite but with a few ridiculous things like no pay per view on the living room tv, 9.00 parking in an area with free parking everywhere else and zero kitchen supplies in the kitchenette.
- Hilton Hotel Winnipeg
- Hilton Winnipeg
- Winnipeg Hilton
