Have stayed at this hotel before and have always found staff very friendly and gracious. This time, I left my vehicle in the parking lot while I was away on a trip - HUGE MISTAKE! The hotel shuttle to and from the airport was great, however, I returned to the hotel to find out that someone had attempted to steal my vehicle while I was away.
My complaint isn't that the attempted theft took place - Winnipeg is undoubtedly the worst place for vehicle theft in Canada and with the bus depot being moved out to the airport, things have apparently gotten worse (at least according to the tow truck driver who towed my vehicle to the compound) for the hotels surrounding the airport and indeed, I should have known better than to leave my vehicle in their lot.
My complaint is that no one tried to contact my home or my cel phone to report to me that theft of my vehicle had been attempted. Indeed, during the security scan of the lot after the attempted theft, the security personnel shut the door of the vehicle and made sure it was secure once they realized what had happened. That being said, however, I would have appreciated a heads-up or at least the courtesy of an attempted phone call. Instead, I got a manager upon my arrival who said "I guess I could have called your home number...." and told me that the hotel could not even call the police as they would only deal with the owner.
I had indeed signed a waiver before leaving as well, but shouldn't common courtesy dictate that at least an attempt at a phone call be made to a client once the hotel realizes that something is wrong? I think their policies at the hotel should change in this regard.
That being said, the hotel offered me a free room for the night while I got things straightened out and I did get to use the room while making the police/insurance phone calls, which I appreciated. No doubt embarrassing for the hotel manager when they had to tell me that my almost new vehicle had been attempted stolen only one day after I left it at the hotel.
I don't think I'll try staying overnight in Winnipeg again - I'm only 2 hours away so next time will leave at 1 am and leave my vehicle in the secure lot at the airport./
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC