We book 3 rooms 2 Junior suites and a suite on the 5th floor.
All rooms were very nice and clean .
Service was very good all people we had to deal with were very friendly and helpful.
Food in the lounge was good ,room service food was uneatable ,it came cold overcook we throw it out.
Later in the evening the place turned into a complete Zoo their was yelling ,fighting ,screaming
waking up the children there was no way you could sleep.So we called the front desk and they couldn't control the situation they only had one person on security and not much one could do.
in the morning the place looked like a war zone broken glasses,plates everywhere, someone throw up in the elevator and it stayed uncleaned until we check out at noon. In my opinion mangement is dropping the ball here they are running the place understaffed and that's when things get out of hand.Would i go back I don't thing so ,the hole place is looking run down and not very well upkeep.The pool water is very cold and the pool area just looks unkept,the washroom beside the pool was very dirty and I would never let my children use it we would go back to the room. management should start to take a look at this problems.
But like I said all staff was great and that,s nice to see.unfortunately I will not be going back unless there no other place to stay in Brandon.To bad at one time this was a beautifull place.
Regards Henri
Room Tip: all junior suits are very nice
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 May 2012
Thank you for the comments. We have taken some steps to curb the behaviour that you witnessed while staying with us.
We have also done many upgrades/renovations since you were last here and would love to have you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC