I stayed at first track lodge for the first time in May 2011. I don't know how to describe how much of a wonderful service I received that theres no words to justify it. Whenever I needed something first track team was there to provide fast and kindful service. On top of that first track lodge has a five star facility in my point of view, such as hot tub, luxury big size rooms, gym and service. When I arrived home from my trip I noticed there was extra charge for vehicle parking on my visa statement. When I spoke with Kim from first track lodge regarding this situation, without any questions she reimbursed the extra charge but not just that she credited back the late stay in charges which I should have been charged for. When I asked Kim" why she is crediting back for the late in stay charges to the visa when I should be charged for it?" she responded back by saying" you gave our company so much business and we accidently charged u for a extra vehicle parking when u already paid cash for it, so this is our way of saying sorry for the mistake we have made and thank you for your business. I felt extremely welcomed and thankful after I spoke with Kim. I decided whenever I go to whistler I’m going to stay at first track lodge even if I have to pay a little more compared to other places. I realized without any doubt that I won’t get a total package deal such as loyalty, quality, service, respect, beautiful facility which first track lodge has provided to me. I already went back couple of times to first track lodge after my first trip. I feel like I’m just at home and theres no better place like first track lodge where their extremely generous and polite to their guest. The staffs, especially Kim is always helpful when I have questions during our conversations at first track lodge. If I could give bonus rankings to first track lodge I would without thinking give them 11 out of 10. I strongly suggest to everyone if they ever go to whistler please stay at first track lodge. You won’t be disappointed and you will get your monies worth. Afterwards you wouldn’t feel like staying anywhere else other than first track lodge like me. Thank you very much first track lodge. You definitely made my entire visit memorable. I greatly appreciate it
Room Tip: i stayed at one, two and three bedrooms>>> i recommands them all
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