This is our second time using Whistler Premier to book a unit at the Marquise - two bedrooms, two bathrooms. Our last visit in 2008 was great (different unit). This time, the complete opposite.
Unit 506 is in desperate need of repair - especially the kitchen. The doors on the fridge and dishwasher need to be adjusted and then slammed in order to close. Even doing that, the fridge door didn't always stay closed. The clothes dryer does not blow hot air. The burners on the stove do not work properly. The suite is also advertised as having 2 bathrooms, one with shower only. It should be noted that the other bathroom is with tub only (no shower). We were 4 adults trying to share 1 shower. The guys ended up using the downstairs shower where the pool and spa facilities where located. Otherwise, the location, cleanliness and common areas were great.
I accept the fact that each unit is individually owned and that maintenance and updating is the owners responsibility. But, in order to be part of a rental pool, Whistler Premier should enforce a minimum standard for the unit owners.
I would stay at the Marquise again and I would use Whistler Premier again. I would also have a written guarantee ahead of time as to the condition of the unit being rented.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 November 2011
We at Whistler Premier want to thank you for taking the time to post this review. Since your visit in February 2011 Whistler Premier is under new ownership and management. One of the changes in how we operate is we now have a 'house manager' who ensures our standards for cleanliness and quality of units are met. They also do pre-arrival inspections to make sure all appliances and facilities are operating as they should.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC