With every trip we've taken as a couple, we've always checked

out accomidations on TA prior to going. Our error was we

didn't this time. We figured that you can't go wrong with

Whistler. We had a groupon for a 2 night stay that made bold

claims of luxury, attentive service and overall high

standards. Instead, our experience at this so-called

"boutique hotel" was negative from the start. We arrived a

little earlier than check-in time to find we were locked out

of the building, which was the exact opposite of a hospitible

welcome. A note on the door, appologizing is insufficient and

reaks of unprofesionalism. Being on the phone twice before

arriving and not being told about this oddity isn't

acceptable.The room was basic. We requested the sheets be

changed as there was an unidentifiable stain on them. Someone

changed them, or rather traded them for a different stained

duvet. The fireplace didn't work. Upon requesting help to fix

it, we were given a dismissive answer of "I'll get someone to

look at it tomorrow", which never happened. To our surprise,

there was no fridge in the room, which, accompanied by a "no

food or drinks" rule in the room that is riddiculous.

Regardles we ordered delivery and had drinks as we were there

to have a good time. The "gourmet" breakfast was fine but not

what we expected from the description. For a start, there

were no options. This is all fine if we knew we were in a

B&B, not a boutique hotel. On a positive note, the yoga

classes, though brutally early in the morning, were soul

nurishing and enjoyable. Though we are a young couple (30's)

we have both travelled a great deal and stayed at various

places worldwide. Quite simply, this place boasts attributes

that it doesn't deliver. If it was advertised as a B&B, its

alright. But to describe itself and advertise as a hotel or

chalet of any kind, it sells lies. We both have worked in hospitality, and currently in one of

Vancouver's top hotels and we're simply appalled by this experience.Finally, it would be nice

if this post wasn't followed by an attacking response from

management, as others have experieced.

We spent two nights here in November and had a wonderful experience. The manager ensured that our stay was exceptionally relaxing and comfortable. We were impressed by the quality of the furnishings used throughout the chalet. The chalet was only a 2 minute drive to the village. It was great to get away from the crowds in the village at the end of a long ski day.

My husband and I booked this retreat for a weekend getaway. On arrival there was a bit of confusion as other couples arrived around the same time and since there was one staff at the front it took about 10- 15 mins for us to get checked in. However, once that was all sorted out, it was the best relaxing getaway we've had for a few weeks.

The retreat has limited amount of rooms all named after trees such as maple or birch. Upon arrival you are given a pair of slippers to wear while walking around the house. In our deal, breakfast was included. On the first morning, breakfast got a thumbs up but on our second morning, we were disappointed with the breakfast choices (not sufficient).

Location was excellent as it was a short drive (5-7 mins) from the village. It was too bad the retreat did not offer further room service or meals. Having said that though you did have information in rooms available for restaurants (menus, etc), and if you wanted to eat in via ordering out, the staff was happy to set up the table in the dining area for you.

Overall, I would give this retreat a 4 out of 5 because the location was perfect, the staff were friendly & helpful, and the lodgings itself were relaxing. A decent getaway!

Like another reviewer we arrived earlier than 4 pm as we took the Rocky Mountaineer train to Whistler. I had received an e-mail confirming out stay but informing us that I would not get them on the phone before we arrived since they were closed prior to our Thursday arrival. Went by the house and saw a sign that said so sorry we don't open till 4 pm. Luckily we had our cab stay so they could take us on the Spa for the afternoon and our luggage could go along. When we did arrive to check in the room was nice but not any 4.5 star accommodations. We went out for dinner and returned home before the doors were locked for the night. The room AC wasn’t working the thermostat came off the wall but we didn't figure that out before it was too late to speak to anyone. I opened a window and we slept ok. Breakfast the next morning was not the gourmet affair that I expected from the Groupon and advertising. We had watermelon and berries with yogurt over the top, not pretty, melon just made it watery. Then the 2nd course was 1 egg Benedict, Hollandaise cold, egg overcooked, small slice of tomato on a half English muffin. The 3rd course was a Banana Oatmeal smoothie which we both declined UGH!! So not what I want to return to we'll stay in the Village next time we scoped out some more likely hotels for next time.