The positives are that the hotel is centrally located and close to everything. The premises were pretty clean. However, being close to everything means that you are also close to a lot of late night partying which is not great when you are trying to get a young family to sleep. The room itself was not well laid out. If someone was cooking at the stove, a second person could not get into the fridge. When the dishwasher door was open, the cupboards were hard to reach which made putting the dishes away inconvenient. We also found light switches and towel racks in the bathroom to be in awkward places. The room airconditioner was caked with dust, so it was not very efficient. The telephone in the room was supposed to provide free local calls, but when we tried to call another hotel in the village, we were asked to pay long distance charges. Finally, the magetic strip at the front entrance did not work very well, requiring quite a few swipes before it worked. Overall, we were disappointed with the Alpenglow. Even though we were given a third night free, we elected to go home early.

The noise level was loud all night long, even with the windows closed. It got started again very early in the morning with Delivery truck, lawn mowers and work crews. Maybe it's due to the 7-11 store, Bar and heavy road traffic so close.
Laundry service broke down with our Clothes all soapy & wet. Reported the problem to the Desk and was told that "that is out sources and the number to call is on the machine" seems to me if you advertise laundry on your site as an amenity that when a guest calls it in as broken, that you would take care of it and not expect the guest to call the repair man.
The Queen size bed in our 2 bedroom unit was the Hardest most uncomfortable bed we’ve ever slept on.
The hot tub was closed for a day and a half and the Steam Room didn’t work at all. Overall rating, Poor but gave it a Below average due to the low price. Would try a different place the next time

All in all i really enjoyed staying at this place, despite the reviews. Check in was no problem we got there at 9 AM they gave us a place to get changed and leave our bags while they got our room ready. The room was nothing special but clean and had everything we needed. Sleeping at night was not a problem contrary to other reviews the noise was not a problem and we were facing the street. This place is like a 15 min walk to the gondolas and about a 10 min walk to the bars and clubs. The only thing was one night the hot tub was totally full and the people stayed there for hours. Didn't get to soak that night but oh well.

Booked through Platinum AMEX who sourced the booking through Ski.com.

* No hangers, asked for some, brought one, asked for more, got them in the middle of the trip. Bit of a problem drying jackets w/o hangers.

* Arrived to exposed light socket ripped off and they solved the problem by removing the fixture from the walls leaving a naked pattern of screw holes (shabby)

* Front desk is absent, or a great snowboarder who converts oxygen to carbon dioxide and knows nothing about the town of Whistler.

* Bed in bedroom has a walking space the size of the width of a pair of legs all the way around with no bed side tables (scratched and scuffed)

* ECO friendly we suppose, no water output or pressure.

* Tub shower combo made a shrilling sound and required numerous adjustments

* One morning 6:30 a.m., the smoke detector just went off. Had to unplug standing on a chair. Left unplugged the remainder of the trip. No, my children don't smoke.

* We were on the 5th floor, and one of the elevator doors would not open on the 5th floor unless it was "hit", or "kicked" (absent management)

* Incomplete set of dishes when we arrived

* Marketed as free internet, then the internet asked us to pay for it

* Carpets were dirty

* "Shared" washer worked, but dryer(s) did not

* Service offered to charge us for an additional cleaning day just to get replacement bath towels (although we could not wash anything due to broken "shared" laundry

* Outdoor pool was closed the entire time and the hot tub was tiny for the facility and generally filled with 4 or 5 men at all times.

* Four chair dining table, had only two and was jammed in an awkward location making access to deck "effort"

* This property puts you on the #5 bus route which seems to have the most volume of passengers and the greatest wait time at the end of a day on the slopes.