It was a very negative experience. The website is very deceiving-it claims that there is 24 hour front desk service (VERY untrue), the pictures that are on the website are not accurate (we were under the impression that we would have a bedroom but it was simply a bed in the middle of the living room-we were told we booked a bedroom), there were no batteries in the remotes, the bed was extremely uncomfortable, the headboard made a loud and annoying squeaky noise every time you moved even a little, the pillows were awful, the customer service was awful (had to ask for more towels, when we arrived there was no one there we had to call someone and when he finally came we were told that we weren't able to check-in until 4PM when we arrived there at 11:30 AM, there was no one to come and check on us if we needed anything like more shampoo etc., only ever seemed to be one person working and he looked exhausted, when we checked-out there was a lady working and she was very rude), cleanliness was questionable (hot tub goop, dead bugs in lamp above table, cigarette butts on balcony...), shower made very loud noise when in use (like a screaming kettle), table was very unstable (I was leaning over to pick up something and bumped into table which fell quite hard onto my head), gym machines were VERY outdated and lacking, location is right across from Dominos pizza and 7-11 which attracted all of the town drunks at approx 3 every morning, guest bed was very unstable and unsafe, there was no where to put dinner chairs when guest bed was needed, the cost is way too high for our experience at this hotel...I call this false advertisement and will not EVER be returning to this hotel or recommend it to anyone

We rented a 2 bedroom unit (408) for a week with our two young kids & had a great time. At first, the unit was a bit smaller than some we've rented in the past, but it was well-equipped w/ 2 full baths, full kitchen, a light bright living area with big windows, flatscreen tv and fireplace. The best part was the private hot tub on the deck w/ view of the mountains! The building itself was clean and felt safe, with underground secure parking. It had great amenities, too, from the gym to the outdoor pool & spa. Location is great - close to lots of great restaurants. Was a bit noisy Sat. night, but otherwise we slept well, contrary to some of the reviews here. Booked thru Whistler Premier and got a great deal!

Reading some of the other reviews on here it seems that they vary pretty wildly. I had a lovely experience of the studio condo I rented on-line (go whistler) directly from the owner (Jacquie Sali, unit was #410). I didn't have expectations of 5 star luxury when I booked but I didn't want a European standard backpacking place either. I wanted somewhere central for the nightlife and lifts (free bus 3 mins walk away), clean and tidy, with a hot tub and pool (communal). And it turned out to also include free wi-fi (used skype to call home), an ipod docking station, cable TV, free local calls (handy for booking lessons and bus tickets). There was a laundry room, a gym, sauna, steam room, and my room had a wonderful fire and little patio area. Yeah the trucks made some noise early in the morning but in all fairness, it snowed copious amounts of powder (powder!!!!) every night (2m approx) and they simply had to clear those roads before the tourists started making tracks to the lifts (the snowboarding was absolutely fantastic by the way!!!). I had a massive fridge, cooker, kettle, toaster, everything I needed. And the shower was really nice too with decent fluffy towels, comfy pillows, oh and the bed was really comfy (4 star). I honestly had such a lovely condo. Even when the hot tub wasn't working one night, I got a free pass to use the condo's opposite which by the time I went to use it, it had been fixed anyway. The owner couldn't have been more helpful. The price was brilliant compared to other condos I looked at. The prices in the Whistler resort generally were absolutely extorsionate but not the condo and the staff on the reception desk were so helpful giving me discount coupons for food and drink and stuff, helping me find my bearings. I loved it there, and I was on my own. It was so amazing that if I can afford those Whistler resort prices I hope to go back every year.

The positives are that the hotel is centrally located and close to everything. The premises were pretty clean. However, being close to everything means that you are also close to a lot of late night partying which is not great when you are trying to get a young family to sleep. The room itself was not well laid out. If someone was cooking at the stove, a second person could not get into the fridge. When the dishwasher door was open, the cupboards were hard to reach which made putting the dishes away inconvenient. We also found light switches and towel racks in the bathroom to be in awkward places. The room airconditioner was caked with dust, so it was not very efficient. The telephone in the room was supposed to provide free local calls, but when we tried to call another hotel in the village, we were asked to pay long distance charges. Finally, the magetic strip at the front entrance did not work very well, requiring quite a few swipes before it worked. Overall, we were disappointed with the Alpenglow. Even though we were given a third night free, we elected to go home early.