Nothing as such to complain about, but I think there are better places for the money.

One gripe was a oung (early 20s) Irish girl with very little customer service skills refused to allow check in until 1500hrs as per the rules - apprently no exceptions can be made.

Pretty thoughtless service when they knew I was coming early from HK as stated on original email. I wouldnt have biooked this if I'd known.

Fundamentally lacking in service skills overall. Management are just 'ticking over the business' dont really feel they care about what people feel here.

Super friendly staff. Good room. Quiet heating. Friendly housekeepers. Steps to village walkway, bus to ski lifts and Grocey Store. Room had stove, small dishwasher etc. everything to cook with except pots and pans! Ski storage on ground floor too.

Only moan and I have this with a lot of hotels is parking fees. I paid $229 a night plus $15 for parking. At $229 a night parking should free? But for once no fee for Internet in rooms. Wi-Fi worked great.

Yes it is a little further away from the lifts but the walk is really not a problem only a 10 minute walk. There are lots of resturants and shops and bars all surrounding the hotel. One of the best features is that you can have the option to have a large jacuzzi tub in your room. Very nice!. Also a small kitchenette. The hotel is very quiet and offers a ski shop in the same builing which gives discounts to lodgers. The one drawback which was an inconvenience and not too accomadating was that they did not offer free internet/computer service. Most hotels today offer this and having this service coin operated and not run by the hotel was not customer friendly and a nuisance. Outside of that we enjoyed our stay and the hospitality of our Canadian hosts. We would probably stay here again. If you come by car ask to include free parking into your rate otherwise it is $15 a day. Overall great value.

We Stayed here in November and had a great time. The place is very close to the village but just outside enough to not here the hustle and bustle from the night club crowds.

The room was clean and very cozy, the jacuzzi was a great touch.

I would gladly stay here again.