I made reservations for several days stay at the Blue Spruce chalet for this summer. First via email, then by telephone I corresponded with Blue Spruce Lodge regarding availability, rates and policies.

I was informed that a deposit equalling 1 night's stay was required to hold the reservation, with full payment for the entire stay being due 60 days prior to our first night's stay. Any cancellation after fulll payment had been made would result in forfeit of the 1 night's deposit. A rental policy/agreement was faxed to me, which I read, executed and returned.

We ended up having to cancel our reservations due to cancellation of our entire trip up to Whistler - and I called and cancelled almost 4 months prior to our first night's stay- plenty of time before any monetary penalties would be incurred, I thought. On the phone, the woman I had been corresponding with said it was no problem, and she would refund the money in full.

A few days later via email, I was informed by the woman's husband that they were placing the return of the deposit back on my credit card, but "There is a $100.00 admin fee for the return service."

Huh?!? There had been no mention whatsoever in our numerous email correspondences or in the rental policy about an administrative fee for the cancellation of the reservation. I knew I would forfeit the cost of one night's rental if I cancelled anytime after the 60 days prior to our reservation - but there had been absolutely no indication that there was an administrative fee if you cancelled prior to full payment being due.

I tried calling Blue Spruce for several days, leaving numerous messages on their voicemail, as well as sending an email to clarify this - but haven't received any response at all. I had absolutely no problem contacting them prior to this.

I am currently disputing this "administrative fee" with my credit card company. I feel the failure to inform any potential renters of the "administrative fee" is deceptive and if they are going to charge this, they should include it in their rental policy/agreement. To not do so and still charge it is dishonest.