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Westin Bear Mountain Victoria Golf Resort & Spa – reviews, photos

4.0 of 5
1999 Country Club Way, Victoria, British Columbia V9B 6R3, Canada
Hotel amenities
Westin Bear Mountain Victoria Golf Resort & Spa
Ranked #15 of 69 hotels in Victoria
4.5 of 5 stars 156 Reviews
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156 reviews from our community

What travellers say about this hotel
  • Full kitchen(9)
  • Hot tub(6)
  • Room service(4)
  • Amazing view(4)
  • Great Place(4)
  • Very nice(3)
  • Bedroom suite(3)
Traveller rating
    77
    50
    8
    12
    9
Only show reviews for Family (38) | Couples (61) | Business (20)
Date Rating
Victoria, Canada
Senior Contributor
21 reviews 21 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“poor spa”
2 of 5 stars Reviewed 5 January 2012

I had a gift of a spa treatment and while I was having my pedicure the young girls doing the work gossiped with each other rather than paying attention to their clients. This is a constant problem with checkout girls at the supermarkets but I did not expect it at an expensive spa.
My recommendation to the hotel would be to give training in manners and speach to the staff.
and tell them to stop saying `grab`! It is rude and unseemly.

Room Tip: Did not use the rooms, only the spas
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  • Stayed May 2011, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Service
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Ask eridotto about Westin Bear Mountain Victoria Golf Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin Bear Mountain, Spa Director at Westin Bear Mountain Victoria Golf Resort & Spa, responded to this review
31 January 2012
Dear Spa Guest,

Thank you for your valuable feedback. I am very disappointed to hear that our service levels did not meet your expectations. It is something we deeply value. We frequently review appropriate vocabulary and guest service with our staff in training and I can certainly agree that appropriate manners, grammar and attention to guest’s is important at our level of Spa. Our Therapists generally give their undivided attention and I am sorry to hear if during your pedicure the atmosphere became more social than attentive. I will promptly be reviewing these valuable points in our training. Thank you again for your time and feedback
I would be pleased to speak to you further about your experience if you would like to give me a call at 250 391 3956.

Sincerely,
Jen Spencer
Spa Director
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Vancouver, Canada
Top Contributor
58 reviews 58 reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
“Upscale Whistler-esque mountain resort, with WOW suites, near Victoria BC”
5 of 5 stars Reviewed 30 December 2011

Christmas is a slow time of year and this past one was no exception. Secondary hotel, Westin Fairways, offers accomodation for pets, which is where our room originally was in. We asked for an upgrade and got a one bedroom suite in the main hotel overlooking the entrance. Easily 700 sq ft, our room featured two bathrooms, a deep soaker tub, seperate shower with two shower heads, pillow top king bed with a matress that felt like sleeping on a cloud. Fireplace (electric), full kitchen, pull out couch with queen size mattress, walk out huge covered deck that wrapped around to the bedroom. Two flat panel 42" TVs (living room and bedroom), two very large walk in closets, and granite floors in main hallway. Wow factor is huge for the room. Make sure you join Starwoods Preferred Guest program to be upgraded to a floor that is exclusive for SPG guests.

Hotel restaurant was pricey but really good food. Our food credit was eaten all up at breakfast but it was fantastic. View of the valley was a nice touch. Other ammenities included a pool and hottub and fitness centrer that you had to go outside to access so we didn't use those.

There is no covered or underground parking. Valet is available but we didn't use it. Short walk from parking to hotel.

The big down side is that a resort fee is charged to your room, $15 per day. Yikes. More hotels charge this. We would stay again but only if we got the same on line deal with the credit. Regular price is way over the top.

Golf course is a very hard course to play. It's built purposely to be scenic but very difficult to play well on. Bring lots of balls. GPS satellite mapping system in the golf carts is very cool. As is the preorder food system as you approach hole #9.

Room Tip: Always ask for a free upgrade. If you know you are travelling during a slow season, be sure to remin...
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask yvrtravelguy about Westin Bear Mountain Victoria Golf Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Mateo California
Senior Contributor
33 reviews 33 reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
“Great little get away!”
5 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

In a SPG promotion, I "earned" two nights at any SPG resort that needed to be used by December 21st. By the time I realized it, my first resort 5 choices were sold out.... Serves me right for waiting until last minute.

The Westin Bear Mountain was available.... Short of walking around downtown Victoria one afternoon on a cruise, I had never been to Vancouver Island.... So I booked it.

I know this is a golf resort, but going in mid December it felt like this was a ski resort... They did a great job of decorating for the holidays.

I checked in and the front lobby staff was very friendly. They took the time to tell me all about the resort, provided me with maps and suggestions of things to do and places to eat while I was visiting.

They also offered me 500 SPG points in exchange for forgoing housekeeping services. I haven't had that offered before but did think it was a good idea.

As an SPG Plat, I was upgraded to a very nice suite. It was essentially a one bedroom condo.... (See Photos)

The kitchen area was nice, but for some reason they cut costs here... standard to low end appliances and fake granite counter tops..... It was fine.. but felt out of place because everything else in the hotel was so nice.

The living room was great... Fake fireplace was nice and a 50 inch flat screen was nice...I'm not electronics expert, but half the channels were not only non HD, they were fuzzy...

On the first night we noticed that there was no wifi at all.... Then, the second morning I saw an employee who was pushing a desktop computer on a cart and asked him why they didn't put in Wifi... he said there was wifi and would look into it..... and sure enough.. when we returned, there was wifi in the building.

The property has alot going for it. It appears it is part of a larger "planned community" that is still a work in progress.

I would go back in the future and really enjoyed my weekend getaway!

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dawoz about Westin Bear Mountain Victoria Golf Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria
2 reviews
“Excellent Christmas Experience”
5 of 5 stars Reviewed 20 December 2011

Following a lovely Christmas staff party held at the hotel, we retired to a room initially booked to prevent the need to drive. After experiencing our beautiful suite, the luxurious Heavenly bed and amazing views looking over the golf course and mountain, we recommend this hotel to anyone visiting the Victoria area, or to locals just wanting a special night of dining and hotel luxury. The hotel is elegant and at this time of year is beautifully decorated for Christmas. The staff are friendly, professional and very helpful. Breakfast at Bella Montagna was a perfect ending to our stay. We will definitely book again!!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask KarenRVictoria about Westin Bear Mountain Victoria Golf Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Unexpectedly Awesome”
4 of 5 stars Reviewed 28 November 2011

This Whistler-esque hideaway at the top of an unsuspecting road was a spectacular place to stay for my graduation at Royal Roads University. The room was spectacular, and we had a view of the golf course to boot. We thoroughly enjoyed our time at this hotel, and the local amenities surrounding the hotel made it a perfect stay for us. We will definitely be back!

Room Tip: Our room was very quiet - we faced the golf course a couple of buildings over from the main lobby.
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  • Stayed December 2010, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask theoldalfer about Westin Bear Mountain Victoria Golf Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinBearMtnManager, Manager at Westin Bear Mountain Victoria Golf Resort & Spa, responded to this review
30 November 2011
Dear theoldalfer,

Congratulations on your graduation from Royal Roads University. We're glad to read that you enjoyed your stay in the Fairways Building at the Westin Bear Mountain Golf Resort and Spa. We look forward to welcoming you back.

Until then, be well!
Christine Thaler
Revenue Manager
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Additional Information about Westin Bear Mountain Victoria Golf Resort & Spa

  • Westin Bear Mountain Victoria Hotel
  • Westin Victoria
  • Victoria Westin
Address: 1999 Country Club Way, Victoria, British Columbia V9B 6R3, Canada
Price range (per night):* INR9,251 - 14,378

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