My husband and I recently stayed in this hotel. Justine at the front desk when we checked out was extremely rude and lied to our faces stating that our entire floor was complaining about us all night and added a $40 charge to our bill. My husband argued with her that this was impossible but got nowhere so I convinced him to let it go. I then found out through facebook that 2 doors down from us had a huge party and got kicked out without being charged at 4am. First of all we couldn't hear a peep out of them as we watched Entourage and were asleep by midnight, so how on earth could the entire floor be complaining about my husband and I sleeping!?! Then I looked at our bill so I could phone the hotel with my new findings only to realize that we were charged for damages to room 319 not 317 which was the room we were in!! Sure they would rectify the situation immediately. To my great misfortune I got Justine again. She was just as rude to me as before and would not listen to reason. My husband then phoned with an even worse outcome. I am waiting to hear back from the hotel to see if they are going to do anything about this theft and mistreatment. I will post what happens...
- Travellers Hotel On Douglas
- Travellers Hotel Victoria
