My wife and I stayed here with our three children (6, 3, 3) during August. First of all it was tough to find a hotel that would take 5 people to room, to our surprise. But the Sandman had no problem with us. The room was clean and had three beds (one was a hide-a-bed), which we needed. We had no outside noise from traffic, but could here the room beside us, which was from a noisy neighbor, not the fault of the hotel. The staff was very friendly, and the price was very nice for a suite. We would stay here again, no question about it.

We have stayed for a night at Sandman in Victoria:

pros: good value for money (compared with other hotels especially this time of period),free parking, the room was spacious and clean, the staff was friendly to help you,

cons: the hotel is not located in the waterfront you need at least 30min walk to reach the city center, from my point of you you need a transportationmainly for the late hours..it´s more safe(i would consider the area as a dodgy...the way to downtown on foot)....all the nice spots are downtown around the hotel are a few options...breakfast was not included in the price..

In overall it´s was a good hotel...

Sandman Hotel & Suites was a nice surprise. Hotel is central and steps away from great bars, restaurants and shops. Fairly priced hotel...actually more like an apartment. Hotel was clean with modern furniture and decor.

Front desk staff was stellar and always willing to help and go the extra mile. Another hotel plus was the free WiFi offered. I highly recommend this hotel in beautiful Vancouver!

Overall review - We checked into this hotel on the evening of Oct 15, 2010. We were told the rate we received online was crazy and they had never heard of the ``weekend best rate`` deal. It was even lower than the best room rate offered to our large group which was also staying there and renting a 2 day conference room there. We were finally given the lower rate and given a room on the 4th floor. The room was clean and quite average with the basic hotel amenities. Nothing outstanding, just very basic and average. This was fine with us as we were not looking for anything spectacular. The BED however, was extremely hard and uncomfortable. Now, I understand the main purpose for staying at hotel is to sleep, one would think the beds would be more comfortable so one could get a good nights rest. Not in this case!! We tried to make the best of it however it was just too hard and we couldn`t imagine staying 2 nights on this hard bed. At one point I actually wondered if the carpet on the floor would be softer to sleep on. I called the front desk and asked of they had another room or even a mattress pad which would allow us to sleep. The front desk clerk was very apologetic and polite, upgraded us to a suite room on the same floor at no additional charge. The room was very nice and the bed was soft as well. I was impressed and very appreciative to the kind customer service lady at the front desk. It made me wonder that if you pay more, you get a softer bed which allows you to actually sleep. The suite room was over the sharks club - night club and was extremely loud and wild until about 1am. Several times we left the hotel to get things from our car and patrons from the night club were outside smoking marijauna right by the front doors of the hotel. This was not cool with us, as I get drug tested quite regularly with work and must keep my system clean. I wondered if the hotel had any security on duty. The internet was easy to connect with and fast enough for what we needed it for. I came down to eat breakfast at their ``on-site restaurant`` that was advertised on their web site and was told I have to move to the Sharks club Bar to order and eat my breakfast. I wasn`t overly impressed. If I had wanted to eat in a bar, I would have gone to the bar. I was looking for a quiet place where I could eat my breakfast and read the newspaper. That evening I tried ordering room service and was told by the sharks club employee that our stay wasn`t setup in their system right and we would have to come down and pickup our food there. I came down, got our food and returned it our room on the 4th floor. When I opened my food container up, it was just a burger on a plate and my ceasar salad was completely missing. I called the sharks club and they appologized and agreed to deliver the missing salad to my room - approx. 10 minutes later. Again, I wasnt overly impressed with the service here.

The male checkout clerk on Sunday did not know how to process the lucky 13 program and whether it even applied for the on-line ``weekend best rate`` price we had paid. I was told that there was no manager on duty for him to check with. Several other customers were being told the same thing and were quite aggravated. It made me wonder why advertise such programs if you don`t train your staff on how to implement it. It only aggravates customers when an ``customer service employee`` for a company is either incompetent or lacks proper knowledge. We were all told we would find out the next day once he had a chance to ask someone more knowledgable or someone in a authority position. It has been 3 days since we checked out and nobody has gotten back to us about this program offered. I tried calling the front desk manager however he or she doesnt seem available, so I left another message. Overall the 2 night stay was just ok, it really had the potential to being really great with some minor changes from management who actually cared about their customers stay here.