I don't remember the last time I stayed at a travelodge (maybe never?) but thought I'd give it a shot because I was booking three/four rooms and needed to be budget conscious. I can't say I expected much, driving up and seeing that the front lobby was under construction. However, this place proved to me how a simple place could far exceed my expectations! Upon arrival, the front desk receptionist was very friendly and knew our booking exactly as soon as I mentioned we had multiple rooms. She had it all ready to go and was able to accommodate rooms next to each other (I had e-mailed the general manager a few days prior to arrival requesting rooms next to each other). It would have been nice if we had adjoining rooms, but they were not able to accommodate it based on the rooms that were occupied that week. However, having rooms next to each other was fine anyway. We went into our room and was pleasantly surprised!! I was expecting a somewhat old-looking room, with very basic ammenities. However, this was more like a 3 1/2 star hotel, with renovations and upgrades throughout. Within a few minutes of settling into our room, the front desk had already called to make sure our room was okay. Really? Never expected such service! We've stayed at many 4 and 5 star hotels all over the world and have never experienced this simple gesture that makes such a difference!! We mentioned that we would be needing a crib. The front desk said that she would try her best and within 5 minutes, there was a knock on the door with a crib! The rest of our 2 night stay was fabulous and we had no problems except for the lack of parking sometimes at night. Check-out was quick and efficient. Hotel staff (both reception and cleaning staff) were all fabulous. Amazing service, friendly. Very pleasantly surprised!! I will definitely stay here again on my next visit to Victoria!!! Props to the general manager. Has changed my view of travelodge!!! :)
Room Tip: One on the first floor if you have a lot of luggage as there is no elevator. Rooms further away fro...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 January 2012
Thank you for taking the opportunity to share your wonderful experience at our hotel. It is certainly gratifying to hear that we have made a Travelodge guest out of you! We do this by always finding ways to offer more value to our guests like in our enhanced guest room amenities and consistently friendly service. There is definitely more to our hotel than initially meets the eye. We pride ourselves on the high levels of quality and service that we offer to our guests and on our most recent inspection, we were once again awarded the Travelodge Canada Quality Excellence designation which places us in the top 10% of all Travelodge properties in Canada based on the comfort, cleanliness, and service that we provide. Thank you for your review and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC