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Howard Johnson City Center – reviews, photos

2.0 of 5
310 Gorge Road, Victoria, British Columbia V8T 2W2, Canada
Hotel amenities
Howard Johnson City Center
Ranked #50 of 69 hotels in Victoria
3.0 of 5 stars 84 Reviews
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84 reviews from our community

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Traveller rating
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Date Rating
Kamloops, Canada
1 review
1 helpful vote 1 helpful vote
“Bad Bad Bad!”
1 of 5 stars Reviewed 26 September 2011
1
person found this review helpful

My negative review revolves almost entirely on the poor efforts of the housekeeping staff, and obviously the management who doesn't take the time to monitor the work being done. Our pre-booked 3 day stay was a constant disappointment due to coming back to the hotel after being away all day to an uncleaned room, and subsequent frustration with their slow reluctant effort to make it right. The place is about as inexpensive as you could find, but you get a worn dirty uncomfortable experience in return for what you do pay... If I could leave a rating lower than terrible I would.

  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asia
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Nice and friendly”
4 of 5 stars Reviewed 6 August 2011
1
person found this review helpful

Stayed at this hotel in several occasions as our daughter was in boarding school in Victoria.
Nice, friendly staff and overall clean.
Perfect for a short stay. Conveniently located but as in other Canadian cities, we will need a car if wanting to get anywhere fast.
Good value for money!

  • Stayed October 2010, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jjjmac
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Worn but clean - friendly staff”
4 of 5 stars Reviewed 6 August 2011

We stayed here for two nights the first week in August. The rooms, furniture, and fixtures are a bit worn - but everything in our room was very clean. We stayed in a mini-suite, which had a "kitchenette" included. We didn't use it much, but the room was same price (about $100 US per night) as a regular room so we went for it. The refrigerator was spotless, and there was also a microwave, coffee maker, basic dishes, silverware, cookware and utensils. If I had known that it had the cookware, I probably would have brought some food with us to save money. There is no continental breakfast here - also just something to keep in mind, but not a negative for the hotel.

Also included in the room was an ironing board and iron and a small hair dryer. There were ample towels and pillows for two - but if you have more people, you might want more. In addition to the queen bed, there was also a fold-out bed/sofa, a small table with two chairs, a desk with another chair, an air conditioner (smaller unit - didn't get the room cold but kept it very comfortable), a tv, a dresser that had a couple of helpful guide books. The shower has a dispenser with shampoo/conditioner/shower gel - which is a great idea - but maybe something to be aware of if you were counting on having little individual bottles.

We found the bed to be very comfortable, and the curtains were great at keeping the light out - we slept late both days, which we never do in hotels. I did also try the pool one morning (it's open 8a-9pm I think) and the facilities there were very clean as well. The pool is on the deep side if you have small children - 3ft - 5ft - 9ft. But the water in the pool was clean - I didn't see any junk floating in it at all - and the temperature was very nice. There's also a small fitness room by the pool - and those are the only "onlookers" you will have if you are swimming. The pool area is in its own room, so you don't have to worry about random people walking by and peering in at you. On the downside, there's no sunlight coming into the room but that was fine with me.

It wasn't as close to downtown as I would have liked - there isn't much to "walk to" nearby, but there is a bus stop about a block away. The front desk staff were also able to provide us with small currency exchange, which was great.

There is also a bar in the hotel. My boyfriend had the wings there and said they were the best and the cheapest wings (25-cents each) he's ever had - and he's had a lot of wings! The bartender was friendly, and the bar is no frills - they don't do anything "fancy" - but everything is very reasonably priced.

  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
“Smelly and dire”
1 of 5 stars Reviewed 27 May 2011
1
person found this review helpful

When we walked into our room, the smell hit us. I can't even describe what the smell was. It was like old fags and wet dogs, even though the rooms are supposed to be non-smoking. The air conditioning unit had plastic both on the inside and out. The large indoor pool was closed. The stairs stank of urine. I was glad I was only there for 1 night, my parents had to stay there for 3 nights. The first night they were there, the noise from the bar kept them awake. When they rang down to reception to complain, they got no answer. The smell in their room wasn't much better. The next day when leaving their room for the day, they were asked if they need their room servicing and they told the maid that they need clean towels. This is just what they got. Nothing else was done. It is the first time ever that they have stayed in an hotel and never had the bed made. They could wait to leave after there stay.

  • Stayed May 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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HOJOGM1, General Manager at Howard Johnson City Center, responded to this review
6 June 2011
This is the General Manager responding to the review posted on May 27 2011. I thank the reviewer for using "Trip Advisor". All of our hotel agents apologize for the reviewer’s negative experience they have had. Unfortunately, our guest has not been entirely accurate with their experience at our Hotel. First, the smell within the room is false. As always, two staff members (non-smokers) have checked this room and have stated that there was no odour of any kind. It was also a non-smoking room as the guest stated, nor a pet friendly room. In fact, all of the rooms within our hotel are non-smoking. 2) Our large indoor heated pool was closed for 4hours due to safety reasons. Our maitenance manager and I check the pool 3 to 4 times daily for the condition of the pool. Unexpectedly, the pool was in a very unsafe condition after exceeding number of guests using the facility in a short amount of time. It happens once in awhile due to safety and maintenance issues. Nevertheless, for us, the hotel, we love to serve every guest with our proudly supported indoor pool. However, safety for the guests had to be first. 3) The claim of the stairs reeeking of urine is false. As our housekeeping staff and the janitors clean the rooms, they also clean the stairs. Yes, the stairs are carpeted, but it does not smell of urine or any kind of odours. 4) We do apologize for the loud noise that have been made from the bar. Since we have 80 rooms within the hotel, we try to locate our guests into rooms that are not directly above the bar due to the noise. Coincidently and unfortunately, we only had one room left for the night. If the guest is not satisfied with the room they have been located, we honour them to a different room to have their comfortable stay with us. 5) The reviewer stated that their parents’ were asked if they needed their room servicing and their answer was ‘we need clean towels’ which our house keeper provided. All of our staff provide only what the guest need and wants and we try our best to fulfill their needs. As for our hotel policy, our house keepers are not allowed to touch any item that belongs to the guest for room servicing. Especially, when the guest has their belongings on the bed during the stay. This is the reason why the bed has not been made for our guest’s parents during their stay. Please note that we are not the Hilton, nor leading hotel groups in the world. We are “Howard Johnson” and our building has been running for a certain number of years, and it does not look as new as others do, but we proud ourselves on providing great service to our guests (Howard Johnson Gold Medal Award 03/06/07/08/09/10) (President’s Quality Exellence Award). In addition, our great valued priced rates, and the large heated indoor pool and a convenient location. Ultimately, we would again like to offer our guest sincere apologies and hope that they will be more accurate, positive or negative,with their reviews of where they stay in the future. Thank you very much for your time and your stay. GO HAPPY GO HOJO!!!
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Good price and room size”
4 of 5 stars Reviewed 18 April 2011

Our one bedroom had a good sized kitchen with coffee maker, toaster, microwave, full size fridge, table and chairs, along with plates and cutlery. There was ample room for 3-4 adults as there was a queen bed in the bedroom, a king bed and double bed couch in the living room. We opened the window on arrival each day as it was musty smelling. Our wheelchair accessible room was close to the elevator, and a steep ramp into the side entrance. There is an elevator and accessible entrance at the front of the hotel. There were two comfortable double beds. The bathroom had a roll in shower. The toilet was a front transfer only. THE WHEELCHAIR RAMP AT THE SIDE ENTRANCE IS DIFFICULT TO GET UP, TOO STEEP AND UNEVEN AT THE BOTTOM TO GET DOWN ALONE. The onsite restaurant is not fancy but had good pub food and served mainly beer. It opened at 11am as its owners are separate from HoJos. Price and accessibility were the main attractions for us, and we would stay again.

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  • Stayed April 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Howard Johnson City Center

  • Howard Johnson Hotel Victoria
  • Howard Johnson Victoria
  • Victoria Howard Johnson
Address: 310 Gorge Road, Victoria, British Columbia V8T 2W2, Canada
Price range (per night):* INR3,455 - 6,130

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