Thank you Vinceipp for taking the time to write a review about us on TripAdvisor. It is satisfying to know that our efforts prompted you to say Simply Outstanding and that you cannot wait to return. We look forward to seeing you back here too.

Dear Elizabeth B,
Thank you so much for taking the time to write a review. How heartfelt! And how observant and detail-minded you are to notice and remember the china, the food, and the suite's details too.
If you are ever back this way, we would look forward to playing hosts again.

Dear Jerry K, We remember you well and smile at the sideways humour in your review and your sweet comments about us, our rooms, our offerings, and our B&B. We are thoroughly flattered, and yes, smiling!

We are pleased that our guests, DevonTravellers_11, found the Fairfield Suite larger than expected and nicely furnished, our breakfasts interesting and tasty, and our location great for exploring Victoria.

However, we do apologize to DevonTravellers_11. They had spent a long day driving and just wanted to relax, and didn’t like that we took up their time orienting them to our B&B and their room’s features.

Our welcoming process usually takes about 10 or 15 minutes, in which our incoming guests can get ideas of events happening in town that night, and throughout their stay if they wish, and ask any questions.

We provide guests a very useful map of the area and share insider info about nearby shopping, attractions, nature spots, and dining places, if they wish. We are happy to make our guests’ stay in Victoria even more than they expected.

After the welcoming chat, our room orientation usually takes about 10 minutes. This helps the guests to understand how all their room’s features work, and to know where to find certain extra amenities and refreshments.

We ourselves have stayed at B&Bs and hotels where there was absolutely no information about the room’s features, much less any help from the service staff.

So we realize the importance of our own guests receiving information about their room, and we prefer to do this personally, rather that posting many little instruction sheets all around.

For instance, we show our guests how to use their thermostatically controlled or remote controlled fireplaces, how to use the multi-function detachable shower-heads and jetted tubs, where the WiFi info is located, how to use their room phone, where the library of CDs and DVDs is located, etc., and where to find the extra amenities and refreshments that we tuck in here and there for their added comfort.

As for breakfast descriptions, we quickly name each of the breakfast dishes and their ingredients, as each course is served, believing that our guests prefer to be informed. Again, rather than posting a printed menu, we’d rather do this personally, and we regret that these guests didn’t appreciate that.

When requested, we are amenable to doing extensive advance research before our guests’ arrival, on a variety of interests. That willingness, along with an extensive knowledge of the area, combine to make our concierge services topnotch.

With so many guests coming and going over the years, we’ve developed what we believe to be a pleasant way to be informative and helpful.

But we will take DevonTravellers_11 suggestion that we check the fatigue level and interest of incoming guests before doing so.