Overall, I would stay there again. As has been said, the location can't be beat. The rooms were small, but fine. Having an oven range was a surprise, so we are able to cook and save money on meals. Bathrobes were a pleasant surprise. On the negative, the bathtub barely drained, the kitchen was lacking any knives to cut with, and there was no A/C (we were there in October, so no problem). There was no conditioner in the bathroom either (I can't live without conditioner). There are two central issues, though, that left me with a bad feeling. One was the coffee packet (you know, the cheapy micro-sized packets). One was provided, which makes enough coffee for one person. When I asked for another, I was told it would be $1.00. I was shocked. Most hotels give away good coffee! The other was the fact that we left our camera in the room with pictures that I really needed on it. I called immediately after discovering this (on our drive back to the ferry) and first they said "they'd look around for it." After insisting that they please go look right now, they did, and found it. I was so relieved. They said they'd mail it back and charge the costs to our card. No problem. However, it has been two weeks today and still nothing in the mail. I called. They haven't even mailed it yet! Had I known it would take so long, I would have turned the car around and picked it up! The problem is I really needed those photos. I asked why they didn't say it would be so long, and they responded that since it takes an hour to go mail something, they only do it every couple weeks or so. I had a presentation to do at work that failed thanks to not having the photos. The poor customer service/accomodation surprised me. Hopefully this was a unique situation.

This was a great location for my visit to Victoria. Having a harbour facing room made for an interesting, in a positive way, 'window' on inner harbour. The room was comfortable and nicely furnished as I had experienced a few years earlier. Downtown free parking was a bonus. I stayed here in October and the room was quite comfortable. Bottom line is I would stay here again and suggest it to friends. This has to be one of the best values in Victoria.

The room we had facing the harbour was clean and cozy. The furnishings are updated and much nicer than what I expected. House coats were even supplied. The hotel also had free parking which seemed a rarity when looking at downtown hotels in Victoria.

We had to extend our stay for a couple hours and the front desk was more than happy to accomodate us.

Its a bit noisy facing the ferry, but for one night it was worth it to have the nice view.

I'm not sure why this hotel has some bad reviews, our stay was fine. Our room was for 4 adults and a dog. The room was very clean, front desk service was very polite and helpful. The location is excellant. The beds were just doubles not queens, queens would have been nice but we were just there for two nights so it wasn't a problem. Rooms are on the small size but we don't spend much time in the room anyway. The restaurant has a very good breakfast also. I will stay there again.