Comfort Inn & Suites - Reviews, Photos - Great place to stay

ThePearl14

Surrey, Canada

Contributor

11 reviews

Reviews in 7 cities

11 helpful votes

“Great place to stay”

Reviewed 1 November 2011

My wife and I stayed at this comfort inn during a short trip to Victoria. It was a pleasant surprise!! Our room even had a water view. The room was very large - one bedroom suite with kitchen. It was very clean and the bed was extremely comfortable. The service by the staff was outstanding - they processed our arrival and departure in just minutes and were extremely friendly. The breakfast was great with lots of choices and very fresh food items.
We would stay here again without a worry!!
E&J Kosty
Surrey, BC
Canada

Room Tip: Ask for a water view room.

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TinaReise

2 reviews

1 helpful vote

“Not happy”

Reviewed 18 October 2011

1

person found this review helpful

Were do I start.....well my room was not clean and I'm in a wheelchair and they said it was wheelchair accessible but i cant shut the door how is that wheel chair accessible?

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26 October 2011

Dear Guest,

I apologize for the miscommunication. You are correct and our rooms are not wheelchair accessible. I am not sure if you made your reservation through central reservations or property direct. If it was property direct and it was one of our staff, again, I sincerely apologize. Our staff are instructed to inform anyone inquiring about wheelchair accessible rooms that our rooms are not up to current codes. During our next renovation we are aiming to bring a couple of rooms up to current standards. I will be bringing your comments up at our next staff meeting to ensure this does not happen again.

Ross Borland
General Manager

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alphonse m

Surrey, Canada

1 review

“Don't go threre”

Reviewed 12 October 2011

the room was so dirty you wouldn't let your dog stay there. i complained about it to the receptionist and they gave us another room . the bedsheets in that room were dirty too. I will never stay there again. don't go there.

Room Tip: no tips.sorry

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26 October 2011

Dear Guest,

I am very sorry that your experience at the Comfort Inn & Suites was unsatisfactory. We pride ourselves on clean, comfortable rooms and if this wasn’t the case it is not acceptable. I will be bringing your comments to the attention of the housekeeping department to ensure this does not happen again. With respect to the linen, we have recently outsourced our laundry cleaning as our equipment was not performing to the standard we expect.

Thank you for your feedback and I hope you will give us another chance to show you that your remarks were taken seriously and used constructively to build a better Comfort Inn & Suites.

Ross Borland
General Manager

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charanEdmonton

edmonton

Reviewer

3 reviews

Reviews in 2 cities

4 helpful votes

“awesome location to visit the island”

Reviewed 13 September 2011

i went to victoria with my husband and my friends.nice price offer(one night free with 2 nights stay).includes breakfast + laundry service.guides u abt attractions in nearby areas.staff very pleasant and calm.yummy breakfast...........

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Giltam

Vancouver Island, BC & Edmonton, AB

Contributor

13 reviews

Reviews in 9 cities

13 helpful votes

“Warm, cozy and friendly :)”

Reviewed 12 September 2011

1

person found this review helpful

My daughter and I stayed at this marvelous, well priced hotel which includes a kitchenette, outdoor pool, "lake" view, with a great choice of breakfast of muffins, fruit, cereal, juices or tea and coffe, all complimentary. The different staff on different shifts were incredibly helpful on several occasions, especially Natalia (if I remember correctly). We will definately stay there again! TWO THUMBS UP :)

Room Tip: We stayed in a corner room on the top floor- but there are cabins on the water front too.

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