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Queen Victoria Hotel and Suites – reviews, photos

3.0 of 5
655 Douglas Street, Victoria, British Columbia V8V 2P9, Canada
Hotel amenities
Queen Victoria Hotel and Suites
Ranked #30 of 69 hotels in Victoria
4.0 of 5 stars 288 Reviews
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288 reviews from our community

What travellers say about this hotel
  • Great location(8)
  • Hot tub(7)
  • Very clean(7)
  • Very nice(7)
  • Beacon Hill park(6)
  • Inner Harbour(4)
  • Royal BC Museum(4)
  • Downtown core(4)
  • Only complaint(3)
  • Good value(3)
Traveller rating
    68
    123
    46
    24
    27
Only show reviews for Family (73) | Couples (100) | Business (12)
Date Rating
Vancouver Island
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
“A nice weekend”
4 of 5 stars Reviewed 23 January 2012
2
people found this review helpful

This hotel was overall a good mid range option for downtown Victoria. The location is outstanding as it is right next to the BC Museum and steps from the inner harbour (some rooms have limited views of the harbour) and adjacent to Beacon Hill Park. Parking is included with most room rates which adds value as parking in downtown can be expensive, however there are limited spaces and figuring out the overflow is a bit of hassle. The restaurant (Samuels) is quite good, The fitness/ indoor/ pool facility is good. (It might not be suitable for young children who cannot swim as there is no shallow area) Service overall was pretty good, however we did get some very inconvenient information from the first reservation person we spoke to. We stayed in a junior suite which was comfortable and well appointed. Since it was a corner room it was bright with many windows, however due to the strong wind that night it was very noisy. Overall we enjoyed our stay and certainly enjoyed downtown Victoria.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QueenVictoriaHotel, Executive Assistant at Queen Victoria Hotel and Suites, responded to this review
22 February 2012
We agree! Our location is outstanding!

We are sorry to hear that you received inconvenient information upon making your reservation. We pride ourselves on our friendly & knowledgeable staff. Please could you let us know if you made your reservation directly through the hotel or via a third party booking engine?

Thank you so much for taking the time to review our hotel and we are very glad to hear you had an enjoyable stay.
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Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“I think we will probably stay here again. It worked great for what we needed.”
4 of 5 stars Reviewed 17 January 2012
2
people found this review helpful

I think we will probably stay here again. We need to go to Victoria every 8 weeks, so we've stayed in a few places. It worked great for what we needed. We always visit the Royal BC Museum... Can't get closer than across the street. Just a block from Beacon Hill Park so the family can go for a wander. It has useful balconies. Our kids won't go to sleep if we're in the room.
Breakfast was average, we might hold off next time, check out a little bit earlier and hit John's Place on the way to our Appt at the Hospital.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Toughcity about Queen Victoria Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QueenVictoriaHotel, Executive Assistant at Queen Victoria Hotel and Suites, responded to this review
22 February 2012
Thank you so much for your review. It sounds like our location and room layout worked perfectly for your family. We are so happy to hear that.

FYI - Samuel’s by the Park restaurant has added new items to their menu! We have received lots of positive feedback regarding their food over the past few weeks. Maybe you can try it again on your next stay!
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São Paulo, Sao Paulo, Brazil
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great little hotel”
5 of 5 stars Reviewed 11 January 2012

Spent time at the QV twice during this winter and came out happy with the experience. The second time I had to go away on a biz trip to the US and my wife remained at the QV with my son. We selected a suite that looked like it would do the job but unfortunately it did not (too much luggage, etc.). I wrote to the hotel front desk manager, Ms Huh and she was super helpful, organizing a move to a different suite and arranging a better rate to offset the initial frustration. This is just to say that the staff is very helpful and they will go the extra mile to make sure guests are having a pleasant stay. Other good things - Samuel's restaurant downstairs has great breakfast and the location is really convenient, being close to downtown (5-10 min walk you're at the main places). Plus it is right next to Beacon Hill park if you want to take a nice walk or jog and is right next to the Royal BC Museum + IMAX theater. So all in all a great option with reasonable rates, various room configurations to suit your needs and a staff willing to please.

Room Tip: Look around at the website and call in if you are not sure if your choice is the right one for your...
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  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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QueenVictoriaHotel, Executive Assistant at Queen Victoria Hotel and Suites, responded to this review
22 February 2012
We are so happy to hear you enjoyed your stay!
Thank you for taking the time to supply us with this feedback.

See you next time!
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Chemainus, Canada
2 reviews
1 helpful vote 1 helpful vote
“Great midweek break”
5 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

We took a midweek break and stayed at the Queen Victoria hotel, having reserved the room on-line. The check-in was delightfully smooth, the desk clerk was pleasant and efficient, the room was clean and well-maintained and the bed was comfortable. The only problem was slight, in that when the wind was strong it 'howled' through the patio door locking mechanism, causing us some amusement. The hotel is close to the harbour, and an easy walk to many attractions. We plan to stay there again soon.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Iris J about Queen Victoria Hotel and Suites
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QueenVictoriaHotel, Executive Assistant at Queen Victoria Hotel and Suites, responded to this review
22 February 2012
Thank you so much for this wonderful review!

We are sorry to hear about the wind noise that you experienced. Please contact us with the room number that you stayed in so that we can have our maintenance team look into this.

Thanks again and see you next time!
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Canberra, Australia
Senior Contributor
29 reviews 29 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“excellent choice for location”
4 of 5 stars Reviewed 1 January 2012

after arriving in canada after a long flight i was delighted to arrive at my first hotel and was not dissapointed check in was smooth my room was very confortable staff were good this hotel is in a great place close to everything and their is a conceirge on the premises to help you the resturant has a excellent for dinner or breakfast would stay again

Room Tip: ask for room higher than third floor better view
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  • Stayed September 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QueenVictoriaHotel, Executive Assistant at Queen Victoria Hotel and Suites, responded to this review
24 January 2012
Thank you so much for this fantastic review!
We really appreciate you taking the time provide this great feedback.
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Additional Information about Queen Victoria Hotel and Suites

  • Queen Hotel Victoria
  • Queen Victoria Hotel
  • Queen Victoria Inn
  • Queen Victoria Hotel Suites
Address: 655 Douglas Street, Victoria, British Columbia V8V 2P9, Canada
Price range (per night):* INR6,409 - 9,976

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Queen Victoria Hotel and Suites
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