My husband booked a room in the Laurel Wing for a night for my Birthday. We checked in with a Happy Birthday wish from the lady at the front desk. We were given a map of downtown and a list of recommended places to go for dinner. We checked into our nicely decorated room with an amazing view and discovered a card and a little Birthday Gift from the Hotel. It was very sweet!! We then went down to the pool for a swim. Upon returning to our room we noticed there was no remote and only 1 bathrobe. I made a call to the frontdesk and within 5 minutes the was a robe at the door and a hotel employee setting up the remote. The room was spacious and we left the curtains open the whole time so we could enjoy the beautiful view. We went off site for dinner(10-15 minute walk around the Inner Harbour) and the staff were gracious wether you were coming or going. We stay downtown a couple of times a year and will definatley be going back to this hotel. Thanks to all the Staff!

We ended up booking this hotel for two nights as one of the "Secret" hotel deals through Expedia. Overall, we were content with the hotel. Underground parking ($15 a night) was in a separate building, but fortunately it wasn't raining, so it didn't make much difference. The room was freezing cold upon our 1:00 am arrival, and it took awhile to get it to a comfortable temp. The room was pretty standard - clean and plain. There was a small balcony, which afforded a sort of side-ways view of the harbor. The bed was very comfortable and king-sized. My one complaint would be noise. Both nights, I was awakened by loud talking/walking in the hallways. Obviously noisy guests either arriving or returning from a late night out. If I was paying full price for this place, and if I had early appointments and needed my sleep, I would have been quite unhappy, but as we did get a good deal, and were able to sleep late....the noise was easily overlooked.

We enjoyed two nights in the Erickson Wing including the great view of the outer harbour from our balcony . The king size bed was extremely comfortable and the large room was tastefully appointed and featured a good selection of amenities. The bathroom was impressive, finished throughout with tile and included a jetted bath, a glass enclosed shower and his and her's washbasins. The staff were exceptional and addressed our needs in a professional and friendly manner. We also used and enjoyed the swimming pool. We will definately stay at this hotel again on a future trip.

We had a Harbour View room in the old(er) Laurel Wing. After reading the other reviews here, I suspect it was one of the refurbished ones, because it was fine. When we checked in, we were given the option to purchase an upgrade, but declined after seeing the room we had. We were totally satisfied with it. The front staff were very friendly and attentive (and even took care of mailing a stack of cards for me). The location is great: the surroundings are beautiful and the walk to the harbour is very pleasant. Dinner at Aura was delicious (separate review), though some items were not quite as described on the menu. We stay in Victoria several times a year and would definitely consider this property again next time.