We stayed at this hotel 5 days last week with our church group and we enjoyed every moment we spent there. The hotel is conveniently located and all major attractions are within walking distance, even our church where we had programs. The hotel staff was very friendly and helpful. Rooms were clean and we were more than happy with our mattresses. Only negative thing we noticed was the street noise and some nightclub in the building.
Our biggest surprise was the new hotel restaurant. When we stayed there last year, the restaurant was closed, so we expected some kind of commonly hotel restaurant. But their French style restaurant is very enjoyable, cozy, decent place with affordable pricing. We started each day with classic hot breakfast or waffles, which they make in house. During our stay we tried almost entire dinner menu and there was not a single mistake, just everything was so delicious. The service was excellent, though could be faster, but we really enjoyed every dish we had.
We can highly recommend this hotel for everybody who wants to enjoy their stay in Victoria together with great dinning experience.

The service (front desk to housekeeping) was top notch - very accommodating and knowledgeable. We had two rooms and one of them was upgraded to a suite. Spotless, roomy and comfortable The fact that we didn't have a car didn't hinder us at all.

Stayed here a few years ago and it wasn't great, went back in December of 2011 for 8 nights. Great experience! The best, friendliest staff ever, rooms very clean, spacious, good rates for the location, convenient walking distance to everything. Pet friendly too. Will definitely go back.

Since we have relatives in town, my wife and I visit Victoria several times a year. Most of the time, we stay at the Carlton Plaza downtown. The location is unbeatable, especially with the free valet parking and its reasonable pricing. The staff are always friendly and helpful. It is our "go to" hotel anytime we are in town.