We live in this city and enjoy Granville Island. When a fire forced us out of our home, I called the Granville Island Hotel and asked their rate for one night. It was evening and the fellow at the desk said he "could do $149". We took the room, and the next morning I called down to the desk and asked if we could stay in this room another night at the same rate. The answer was yes. When we checked out we signed the credit card bill and were off. However, when we got home,I looked at the bill and realized we were overcharged. $169 and $179. I called to straighten this out and spoke to Kim, the manager on duty. We went back and forth for a while, but I gave in when she told me "Impossible. We have no rate ever of $149". I swallowed the new rate and felt she thought I was trying to pull a fast one. I was so upset with the fire, maybe I had made the mistake.
We could still not return to our home and since the location was best for us, we called to book in for a few more nights. The woman at the desk easily offered a room for $149 the first night, and a bit higher subsequent nights. I took this but had her email the confirmation this time.
My mind was on dealing with the restoration of our home , not the rate of this hotel, so I let this go at the time. When I received an email asking me to write a review for Trip Advisor, I phoned the gal and told her why I was unhappy before i wrote this. Christine sympathized but did not adjust the rate. She said she would send us a free dinner coupon to make up for our troubles. I declined, saying that was not the reason I had phoned. She insisted she attempt to make it up to us. Never received the dinner coupon!
Had this not happened, my review would say nice hotel, but beware there are huge differences in the rooms here. There are some that look down on huge vats, which I gather produce beer, and the hum of these kept me up all one night. One night our room was spacious, another room was quite cramped. If you must book here, get your rate emailed to you to ensure you check out with the same rate. There are too many wonderful hotels in Vancouver to choose this one.

Arrived to an over-heated tiny room that was dark. No place to put carry on luggage so left it on 2nd bed. View of a deck for ventilation shafts. Bathroom appeared clean, modern, renovated. But how much time could I spend in the loo? Breakfast was memorably disappointing. Couldn't find the shrimp in my omellette. Pieces smaller than ants were under the lettuce. None in the omellete. Had to pay 3$ on top of the 17$ for toast with the omellette. Lunch was quite good, with a friendly efficient waiter compared to the ornery one who "served" breakfast. No offer of extra coffee refill, water, etc. In brief, this "boutique" hotel makes rooms at a Holiday Inn Select or Delta look like a 5* palace. Avoid this place, especially if you want to appreciate this beautiful city.

After a very long direct flight from NZ and collecting a rental car, it was a delight to be greeted at the hotel by delightful staff. It was new years eve and we enjoyed the "hotel offered" celebrations, albeit we were rather tired from traveling. We stayed 3 nights before heading off skiing, and made sure we booked in again for our final night before flying home to NZ, would definitely recommend and stay again, fantastic location and the harbor location outstanding.

We spent two nights here and were not dissapointed. Friendly, clean, quiet...what more can you ask for? Right in the heart of Granville Island to make it really easy to explore. Great views of False Creek. Would stay again in a heartbeat.