OK, I never write these things, but this place was such a dump I feel the need to steer folks clear of it. First of all, my girlfriend and I are seasoned travelers who've backpacked thru Europe and done the litany of youth hostels and budget hotels. We are both architects, and are very open minded to non-conventional accomodations.
So, we found the Dominion Hotel in the Lonely Planet guide and looked it up on the web. They have a really really nice looking website that completely sucked us in. Beware! Seriously, it makes the place look like a friendly, savvy, "artistic" place. It seemed like it would be right up our alley.
We booked a month in advance, and called the night before to confirm. The girl working the desk didn't speak English very well and was unable to use the computer to find our reservation. She assured us it was there, but wasn't able to pull it up.
We arrived in Vancouver the next day, and to our dismay, found that you couldn't reach the hotel by car because all of the blocks around the hotel were blocked off for a bike race. Now, I understand that this bike race is once a year and there is nothing the hotel can do about it, but they should have informed us the night before when we called that the garage they recommended parking in was not going to be accessible. So, after driving around the worst part of Vancouver for a while, we found a sketchy garage sandwiched between a salvation army soup kitchen and a women's drop-in center. The garage had no attendant and was of the self-service pre-pay style. The place stunk of urine and we decided there was no way in hell we were leaving the rental car in there. So, we called the hotel to ask for a suggestion. We got the same girl from the night before, and spent 35 mintues (literally) on the phone with her trying to determine where we should park. Now, I can't fault her language skills (as I've been all over Europe without speaking their languages), but a basic skill a person needs to work the front desk of a hotel that has no parking is the ability to tell the guests where to go to park!
Anyway, I was about to cancel the reservation right there, but my girlfriend talked me down and we drove around until we found a garage in a little less seemly environment. Now it was time to run the gauntlet. We live in San Francisco, and I've done work all over the worst parts of Oakland, but the three block walk between the parking garage and the "hotel" were some of the worst I've seen. TONS of drug addicts on the sidewalks and in the alleys and homeless people on every corner. Again, this isn't the hotel's fault, and it is a neighborhood in transition (ie, is currently undergoing gentrification), but damn, it was scary at midday on a weekday! And then we've got those dumb rollerbag carry-on things trailing behind us screaming "we're tourists". Seriously, we lived in San Francisco's tenderloin for 3 years and I've never felt that much of a target.
Finally we arrive at the hotel. The girl at the front desk was very friendly, but it became immediatley apparent that she was ill equipped and untrained for her job. She was unable to find our reservation at all in the computer, but said "oh, it doesn't matter, there are plenty of rooms". Man, that just burns me up. What's the point of making a reservations if your employees can't enter them or find them?! We can clearly see two other men in the back office that seem to be of managerial status, but they never come out or attempt to help in any way.
So, my girlfriend (always cool and collected) squares away the room and we get our keys. There is no elevator, so we lug our bags up the stairs. Half way up the staircase it becomes immediatley apparant that this is not fully a hotel. It's more like an SRO (single room occupany) that is being transitioned into a hotel. Some of the rooms have numbers on the doors and some don't. We passed two middle aged residents in the hallway smoking joints. Being from San Francisco, this isn't alarming to us in any way, but man, what a first impression!
After navigating the signless hallway, we located our room and opened the door (which has some hearts painted on the door) to find something a bit less than expected. Instead of "artsy", we found a pretty plain room in sore need of renovation. The bedroom was painted flat black, there was a beat up armchair (complete with mystery stains), a rickety table and a nasty bed with stained mattress. The sheets had cigarette burn holes in them, the comforter was covered in dark stains, the carpet was at least 15 years old, the toilet wouldn't flush and there was nothing vaguely artistic except for some red christmas lights strung in the middle of the ceiling. I mean seriously, "art hotel"? My dorm room in college was cleaner and more artistic!
Needless to say, we returned to the counter and checked out immediately. I can appreciate the idea of the Dominion Hotel, and I hope that one day they do manage to convert the building to a wonderful art hotel. The exterior of the building is great, but right now the interior is an ugly building full of druggies (that they're most likely trying to evict) in a dodgey part of town. Avoid this one!
ps-> I've noticed from reading other posts for this hotel that the management is fond of refuting the negative posts. I read one that said that they've "recently renovated" and that all of the linens "are new and clean". This is certainly a lie as our room was neither renovated nor had clean linens. I mean really, I've stayed in youth hostels in church basements that had 100 year old linens that were cleaner and better cared for than these!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC