I stayed here for a week on business. The water in my room was SCALDING HOT. Seriously. No cold water at all. It took 2 days of complaining (during which time I could not shower) before they moved me. You would think after that I would at least get upgraded. Especially since I am a SPG member. But no.

Did I mention that I am a professional event planner? You would think they might be interested in that but apparently not.

Not impressed.

I stayed here two nights. I got a corporate rate which made the hotel more appealing. The location is great but the lobby and hallways are really dark and creepy. When I first checked in, the desk clerk was great but after that, it really went downhill: no information about a water shutdown at the hotel and no one could tell me about transportation to the airport. Overall, so-so.

Normally stay at the Westin but wanted the Sheraton Link and free WiFi that this hotel offered. Efficient check in and was able to secure at 4:00 check out. Nice size room with floor to ceiling windows and very comfortable beds. I stayed in the North Tower and did find it a little noisy across from the hospital but it would not prevent me from staying here again.
Great location to all of downtown!

This hotel has it all covered - efficient check in, great staff, large comfy rooms, clean, handy location. Breakfast staff particularly excellent - zoomy service left me maximum time to read paper and check email before getting on with my day. Rooms on hospital side quite noisy from ambulance sirens. Suites very large and extra comfy.
Only note: subject of recent gang related shooting in one of the (closed now) restaurants handled a bit awkwardly by staff.