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Holiday Inn Express Vancouver – reviews, photos

2.5 of 5
2889 East Hastings Street, Vancouver, British Columbia V5K 2A1, Canada
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Holiday Inn Express Vancouver
Ranked #52 of 101 hotels in Vancouver
4.0 of 5 stars 115 Reviews
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115 reviews from our community

What travellers say about this hotel
  • Free breakfast(4)
  • Best part(3)
  • Rooms are clean(3)
Traveller rating
    28
    51
    20
    12
    4
Only show reviews for Family (28) | Couples (34) | Business (13)
Date Rating
Vancouver Island
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“A good choice”
4 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

We stayed in the junior suite on the non-road side of the hotel. It was comfortable, clean, and although we didn't use the kitchen area, it seemed good although there wasn't much in the way of plates/cutlery etc. There was some noise from the townhouses that backed the back of the hotel, but I'm sure much less than the road-side of the hotel. Breakfast as usual is one of the best offered by hotels when it is included in the price. HI express has a wide range of breakfast items. We would stay here again. It is very close to the PNE.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JanOnTheGo about Holiday Inn Express Vancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian Wood, Manager at Holiday Inn Express Vancouver, responded to this review
10 January 2012
We sincerely appreciate you taking the time to write regarding your stay here at the Holiday Inn Express Vancouver!

Noise control is certainly a high priority for us given our city location, and we do our best to ensure each of our guests gets a peaceful night's sleep by taking measures such as having noise-blocking curtains in every outside-facing room.

We are very proud of our wide variety of breakfast offerings, including our brand new pancake machine, and we're glad you enjoyed it!

We hope to see you again the next time you're in Vancouver.

-Brian Wood
Manager On Duty
Holiday Inn Express Vancouver
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Mountlake Terrace, Washington
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“clean and convenient to everything”
5 of 5 stars Reviewed 21 December 2011
2
people found this review helpful

Check in was a snap, was clean and convenient to everything, hot breakfast served on time.A good deal of choices for breakfast. No problems with my room.Near the fairgrounds and as well a WALMART is nearby for you.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask william r about Holiday Inn Express Vancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian Wood, Manager at Holiday Inn Express Vancouver, responded to this review
22 December 2011
Thanks for taking the time to write about your stay at the Holiday Inn Express Vancouver! We are extremely pleased you enjoyed your stay here, and we'll look forward to seeing you again!

-Brian Wood
Manager On Duty
Holiday Inn Express Vancouver
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Saint John, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great Location and excellent service”
4 of 5 stars Reviewed 28 November 2011
2
people found this review helpful

This was not a pleasure trip to Vancouver, my older brother had passed away and my sister and I were out to bring his remains home to the East Coast. We had rushed to get a flight out and had not made reservations at a hotel before leaving. We were able to walk in and get a room without any problem. We were at the front of the building, but the noise was not unbearable and it was kind of neat to see the traffic and people walking by. Comfortable and close to many little shops, drug store, park and a fabulous Italian bakery. The staff were extremely helpful and when we asked if we could have a frig and microwave brought up to the room, it was delivered within the hour. The onsite laundry was extremely clean and well kept and breakfast in the morning was a great way to start your day off. The Press Box Pub next door was a great spot for a quick bite to eat in the evenings. The staff were helpful in getting us cabs and letting us know of the different options for transit. What we appreciated most was on the day we were coming back we had been informed that the shuttle ran to the airport at 8:00am or 10:00am unfortunately our plane had been delayed so that neither of these times really worked for us. We were pleasantly surprised when the driver informed us that he could take us out at 9:00am instead if that worked for us. This was a great spot to stay and if I get to go back to Vancouver for a vacation I would definitely stay again.

Room Tip: Probably a room on the back of the hotel would have less traffic noise.
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  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Minnie0723 about Holiday Inn Express Vancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian Wood, Manager at Holiday Inn Express Vancouver, responded to this review
29 November 2011
Thank you for taking the time to write regarding your stay here at the Holiday Inn Express Vancouver!

Our guest's feedback is invaluable to us, and we are very pleased that you enjoyed your stay so much. All the staff here endeavour to ensure every guest's stay with us is as enjoyable as possible.

We will certainly hope to see you again the next time you find yourself in Vancouver, and from all of us here our sincerest condolences go out to you and your family for the loss of your brother.


Brian Wood
Manager On Duty
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Prince Rupert, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good value”
3 of 5 stars Reviewed 18 November 2011
2
people found this review helpful

Pros: cleaning staff do a great job and are incredibly nice. Front staff are helpful although they can be a little hit-and-miss. Breadfast buffet has a pretty good variety given that nothing is actually produced at the hotel (eggs, bacon, sausages etc are of the microwave variety) -- you can actually eat a fairly balanced and healthy breakfast. Rooms are your typical modern standard room: beds are fine, layout is the same as everywhere (bed, desk, flatscreen tv, etc.). Hotel shuttle service is great, but it starts too late and ends to early to be really counted upon to avoid the $50 cab ride from the airport.

Cons: I had major problems with the keys working -- on one evening I had to go 5 times back and forth until the lock finally worked. Also there were a group of German (?) construction workers who loved -- LOVED -- to smoke, and this included their non-smoking rooms whose air circulation system ensured that everyone on the floor also smoked their cigarettes. One night was particularly bad with them smoking, drinking, playing music, long resounding belches. The hotel staff seemed either impotent to do anything about it or it was a business decision to keep these guys happy as they were long term customers. Luckily the construction workers were either fairly stand-offish or actually nice.

Room Tip: The back rooms were quiet.
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  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Northline42 about Holiday Inn Express Vancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian Wood, Manager at Holiday Inn Express Vancouver, responded to this review
19 November 2011
Thank you for taking the time to share your experience at the Holiday Inn Express Vancouver!

We do apologize for the inconvenience and frustration of keys not working. This is not a typical problem of our hotel, and our maintenance staff will have been informed of the problem and advised to repair any issues the lock may have had.

We do apologize as well for the disturbance caused by other guests. We are indeed a 100% non-smoking hotel and we take every measure possible to ensure that guests do not smoke in their rooms as we realize it can affect other guests. I can assure you that we had done and always will do everything possible to ensure that every guest is taken care of to the best of our abilities.

Again, we sincerely appreciate your feedback and hope that we'll see you again the next time you're in Vancouver!


-Brian Wood
Manager On Duty
Holiday Inn Express Vancouver
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Ancaster, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
“Banned from Muffins”
1 of 5 stars Reviewed 11 November 2011
1
person found this review helpful

Good/Average room. Pleasant atmosphere and fairly clean. Mid-week was banned from having muffins. Apparently taking 4 muffins for a family of 3 was too much. Had to go to Starbucks to eat for the remainder of the week. Will never be back.

Room Tip: Fairly small rooms. Small hotel - 6 floors.
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jason H about Holiday Inn Express Vancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian Wood, Manager at Holiday Inn Express Vancouver, responded to this review
14 November 2011
Thank you for taking the time to write regarding your stay with us at the Holiday Inn Express Vancouver!

We are sincerely sorry to hear of the issue you experienced regarding the breakfast. Unfortunately we were not made aware of this issue and could therefore do nothing to amend the situation for you. We strive to do everything possible to make our guest's stay as enjoyable as possible, so in the future please consider informing a front desk agent if there is ever any problem.

We hope you'll choose to stay with us again!


-Brian Wood
Manager On Duty
Holiday Inn Express Vancouver
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Additional Information about Holiday Inn Express Vancouver

  • Vancouver Holiday Inn Express
  • Holiday Inn Vancouver
  • Vancouver Holiday Inn
Address: 2889 East Hastings Street, Vancouver, British Columbia V5K 2A1, Canada
Price range (per night):* INR6,966 - 10,756

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