Pros: cleaning staff do a great job and are incredibly nice. Front staff are helpful although they can be a little hit-and-miss. Breadfast buffet has a pretty good variety given that nothing is actually produced at the hotel (eggs, bacon, sausages etc are of the microwave variety) -- you can actually eat a fairly balanced and healthy breakfast. Rooms are your typical modern standard room: beds are fine, layout is the same as everywhere (bed, desk, flatscreen tv, etc.). Hotel shuttle service is great, but it starts too late and ends to early to be really counted upon to avoid the $50 cab ride from the airport.
Cons: I had major problems with the keys working -- on one evening I had to go 5 times back and forth until the lock finally worked. Also there were a group of German (?) construction workers who loved -- LOVED -- to smoke, and this included their non-smoking rooms whose air circulation system ensured that everyone on the floor also smoked their cigarettes. One night was particularly bad with them smoking, drinking, playing music, long resounding belches. The hotel staff seemed either impotent to do anything about it or it was a business decision to keep these guys happy as they were long term customers. Luckily the construction workers were either fairly stand-offish or actually nice.
Room Tip: The back rooms were quiet.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 November 2011
Thank you for taking the time to share your experience at the Holiday Inn Express Vancouver!
We do apologize for the inconvenience and frustration of keys not working. This is not a typical problem of our hotel, and our maintenance staff will have been informed of the problem and advised to repair any issues the lock may have had.
We do apologize as well for the disturbance caused by other guests. We are indeed a 100% non-smoking hotel and we take every measure possible to ensure that guests do not smoke in their rooms as we realize it can affect other guests. I can assure you that we had done and always will do everything possible to ensure that every guest is taken care of to the best of our abilities.
Again, we sincerely appreciate your feedback and hope that we'll see you again the next time you're in Vancouver!
-Brian Wood
Manager On Duty
Holiday Inn Express Vancouver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC