I stayed here a couple of times last spring. It's cheep, I'll give it that. However, the front desk staff are totally indifferent and completely useless. The rooms were OK and clean but the whole place is just tired. There is a funky, poorly lit hallway (not accessible - stairs) that leads to the scruffy looking parking garage.
Upon checking in, there was a women at the front desk with a complaint and she was exasperated and asking to talk to the manager. (Bad sign number one.) I could hear him on the phone with the front desk clerk in his office, just behind the front desk. He was too chicken sh*t to come out and talk to her.
On my last, and very likely LAST, stay I was trying to get down from the 5th floor to check out and both elevators stopped working. After waiting for 15 to 20 minutes I went back to my room and called the front desk. He said that one of the elevators wasn't working but the other one was. I told him that I could tell from listening that neither was working. "Oh, well I don't know what to tell you." Really! That's your best response to a customer who is trapped in your building?! I finally asked if I should just go down the stairs and set off the fire alarms by doing so. He just said "I guess so..." Absolutely bloody useless! I shudder to think of how they would handle a true emergency. Anyway, I went to collect my bags and head down five floors of stairs. Just as I collected everything up, the elevator door opened. I hesitated for a second then decided to just go for it. Luckily, everything worked out OK.
The lobby looks like a 1980's disco. It's just missing some drag queens and a mirror ball to at least make it camp. As it is, it's just tired like the rest of the place.
I am not at all likely to stay there again. I gave them two tries and they were just as bad both times.
- Quality Inn Vancouver
