We stayed in this hotel as part of a twin centre break our intial impressions of the hotel was good. Our room was on the second floor with only one lift in operation and no stairs to the second floor which is normally not a problem but at busy times you could wait 10 minutes for a lift!

The room itself was adequate but overlooked the waste bins and recycle area, early hours of the morning we would wake to the sound of people going through food bins and a few hours later by the bin men and delivery lorries. The room was directly opposite the service lift and the staff had no consideration to the guests on the floor, I know staff have to work but not all have to be up at 06:30/07:00 hours.

Over the course of the stay with execption of 2 staff at the hotel we found that most were ignorant and unhelpful.

The only positive thing about this hotel is it was on Robson Street and within walking distance of the City highlights.

had a great 3 night stay here - the staff were very helpful in advice of what to do. The restaurant had live jazz - thurs, fri sat. The art and artifacts were fun to see and added much more charactor than a chain hotel. The hotel is well located in the downtown area. Free wifi and landline calls within Canada and USA were thrown in.

Stayed 8 days at Listel Hotel in Vancouver. It's nice hotel with efficient services. All the times I asked thenfrontbdesk people information about restaurants and other attractions of the city, they were very helpful and gave us great tips.

When we arrived at the Listel Hotel, we found out our room had a queen bed instead of a king (as posted on the the hotels.com description). We were subsequently charged a $10 upgrade fee to be moved a room with a king size bed. The room upon entering was anything but "modern", as we were told by the front desk concierge. The room had an old tube TV in a plastic-looking armoire, opposite the bed. The bathroom was so small that the door almost hit the toilet upon entering. The shower/bathtub combo was tiny at best and was not clean. The grout looked as if it had never been cleaned and the overall shower/tub had a dingy, yellow tint. The hook on the back of this bathroom door was hanging by one screw. The bedding was scratchy and overall not comfortable to sleep with. When we gathering our things for checkout, we found a black sock that belonged to neither my boyfriend nor I. When we checked out and gave the valet slip to the front desk concierge, we waited for a half an hour to get our car. We only got the car brought around after the valet noticed us sitting in the lobby and asked us if we were waiting for a cab. He had obviously never gotten the slip. I would never stay at this hotel again because the service was terrible and the room even more so.