I agree with most reviews about the nice ambience of Cobblewood but I would never stay here again for the following reasons:
1) The bedsheets and pillow cases were as rough as sand paper.The sheets were old and in my decades of travelling, I have never slept in such horrific bed sheets. Not kidding. I requested for a change as we booked for a 3 nights stay. The staff said that they ran out of bed sheets and suggested I place my own t-shirt over it..
2) The bath tub did not have a bath mat and my folks (in their 70's) felt that the tub was too slippery for them. The staff said that they didn't have bath mats and suggested that they placed a towel on the tub while showering.
4) The rooms were on the second floor, and the staff failed to highlight this to us. Our folks had trouble getting up and down the stairs.
5) As mentioned, our stay was for the duration of 3 nights./4days. Apparently, cleaning was not included in the price of CAD$200/night.. No one came in to clean our rooms, and refill the coffee/tea bags the entire time.
3) Forget about staying here if you do not have a car. The drive to town was at least 10-15mins.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 August 2010
Though we appreciate all reviews from our valued guests, this review is unfortunately a misrepresentation of both our excellent, professional, carefully chosen, caretakers and of the product that we offer.
As we are an approved accommodation, we are inspected regularly for safety, cleanliness and product which includes, among other things, the non-slip tub surfaces, bedding and bathmats.
This suite is brand new as are the sheets. To suggest that our caretakers would ask guests to use their own t-shirts as cover slips would be completely out of character. One can easily see by ALL other reviews that the kind of care given to our guest’s needs by our manager/caretakers is exemplary.
As a kindness to our guests, we offer a "Welcome basket" of hot beverages and some condiments.
Though a confirmation was sent to these guests detailing the self-contained, self-catered suite with full kitchen that they had rented, stating what is, and is not provided, these guests somehow mistook this kind gesture of a welcome basket to be that we would somehow provide beverages for all of them for the length of their stay. This is not the case.
As we value the privacy of our guests, by the request of the guest we do offer in suite cleaning during the stay. No such request was made.
We have found over the years that those with legitimate special needs always ensure that they inquire prior to booking regarding their needs. That way we can offer an appropriate suite for them at our facility, or if not, we can steer them to a facility that can help them more appropriately. At no time in the numerous phone calls before the booking, nor during the stay, was it ever mentioned that stairs were a difficulty for the parents traveling with these guests. Photos online of the suite also show the staircase which would have been an indicator should that have been a problem for them.
We are located in an peaceful area where the beaches are 5-10 min 'walk' as is a plaza with restaurants, shops and surf rentals and the botanical gardens. To suggest that a car be necessary is a misrepresentation of what is available nearby our establishment.
It is our aim to do our very best to provide a wonderful experience with great accommodation for all our guests.
Thank you.
Michele ( owner )
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC