We had some of our guests stayed in this hotel during weekends two times. During weekends no one can sleep as bar people come to the back patio and talk and laugh loudly until fast mid-night. Loud music goes for a long time! Not to mention the Sky-train noise.

My son and I were taking this trip for the Thanksgiving holiday. My son booked this hotel primarily based on the reviews from other travelers. It was very close to the skytrain which was our mode of transportatin during our visit so that was really nice as well. Even as close to the train it was, I never heard any noise. It's a very charming hotel and nice big rooms with tall ceilings. The bed was very , very comfortable. The rooms temp was very comfortable as well. Not once did we have to use a/c or heat. The first night we arrived, it was very late - around 11:30 p.m. We were greeted kindly. Had a great first night. Left early the next day and was greeted by the manager who was also extremely nice. Later that evening my son and I went back to the room to relax for a bit before dinner. At that time my son saw a mouse! We went downstairs to report it and the lady at the desk was extemely nice and said she would contact the manager. We arrived back from dinner and was told that the manager offered to move us to a different room. It was very late and we didn't want to change rooms as we didn't want to go and repack everything. So we stayed in the same room thinking the mouse "went away". Well it didn't. I could hear it chewing on "stuff" all night! The next morning we went to check out and spoke with the manager. She again was very polite and professional. After discussing this issue with her briefly, she offered to comp us one night. That was very nice of her to do that. Being that my son prepaid the room through expedia, she said that she would contact them and it would really be up to Expedia to do the refund. The very next day my son received an email from Expedia stating that they were issuing a refund for the one night. Very, very pleased. I would most definitely stay here again, if only because of the outstanding customer service that we received.

for my mother and i it was a perfect location in new west. my sister, her daughter lives around the corner.
the sky train station is a very short walk away which was perfect if a trip away from new west was contemplated.
room was serviced as you would want, bedding replaced when wanted with a simple laminated card; same with towels. nice
wifi did not work very well in the first room i was allocated, but i was moved on to the 2nd floor form the 3rd floor and no problems from then on.
the hallway on the second floor is the breakfast area, perfect for me. also the front of teh building has the view of the river, 3rd and fourth floors have better views.
all staff we came into contact with were very pleasant and helpful at all times.
th eretaurant on th eground floor provided a very acceptable meal, going out was easywith a good choice and variety of cuisine available to choose from in a 10-15 minute walk from the hotel.
in summary a very good 3*+ hotel (for the europeans amongst us!!).
i would highly recommend it to anyone who wants to be in new west near the river, making good use of an old building with charm and warmth that can be lacking in the chains.

We chose this hotel because it was out of town and well priced. The staff were very friendly and helpful and the hotel was quite pleasant. Good value for anyone happy to use public transport. The Skytrain is close by.