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Manteo Resort - Waterfront Hotel & Villas – reviews, photos

3.5 of 5
3762 Lakeshore Road, Kelowna, British Columbia V1W 3L4, Canada
Hotel amenities
Manteo Resort - Waterfront Hotel & Villas
Ranked #11 of 36 hotels in Kelowna
4.0 of 5 stars 133 Reviews
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133 reviews from our community

    Trip type
Traveller rating
    43
    57
    15
    14
    4
Date Rating
WVancouver
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
56 helpful votes 56 helpful votes
“DO NOT stay here if you're on a hockey tournament!!!”
2 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

I've left a glowing review for a stay here during the summer but my son's hockey team stayed here January 2012 for a hockey tournament. We ended up finishing our games earlier than anticipated so wanted to check out a day early. According to the hotel rules/policies (who reads those???) you need to give 48 hours notice for a check out or cancellation. Now, really folks, how can you know how your kids going to do in a hockey tournament? I have stayed in many hotels for tournaments and never have we had a hotel lock us into paying for leaving a day early. Stupid.
Fellow hockey parents.....STAY ELSEWHERE!

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask WVMom49 about Manteo Resort - Waterfront Hotel & Villas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManteoResort, Director of Sales at Manteo Resort - Waterfront Hotel & Villas, responded to this review
30 January 2012
Dear Guest,

I am very sorry to hear that your stay with us during your past visit resulted in the comments that you have posted. We host several hockey teams throughout the year and almost all teams that stay with us post reviews and write positive comments about the hotel, especially with the heavily discounted rates that we offer to sports teams during this season. The cancellation policy is outlined in the booking agreement and is again reconfirmed when you check in. I am sorry that your child's team finished earlier than you anticipated, however, the hotel was in a sold out position over the dates that your group booked with us. With an entire team checking out earlier than anticipated, it left us in a position of not being able to resell the guestrooms.

I do hope that you will reconsider and remember the things that you mentioned in your earlier review from the summer about what you loved above Manteo. If you would like to discuss this matter further, you can contact me directly at dana@manteo.com.

Dana Crichton, Director of Sales
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West Kelowna, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
“Disappointed”
3 of 5 stars Reviewed 27 January 2012

We stayed at the Manteo Resort while our home was being repaired from Dec 6 2011 to Jan 6 2012. The view was unbeatable from our rooms . The rooms were a good size and we had a suite with two bathrooms which was nice. The kitchen could be equipped better. No cereal bowls just little dessert dishes and only 6 of each item and not enough cooking items like a roaster. Our biggest complaint was the housekeeping. Were there a week and they still had not vaccumed. Finally asked to have it done and had to do so several times. Also dusting was none existent . Carpet needed cleaning and the decor updated. Also would be nice to have a chair in the laundry room while waiting for your laundry.

Room Tip: Ask for Lake View
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  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Vancouver BC Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Excellent Two Night Stay!”
5 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

My husband and I stayed at the Manteo Resort for the weekend of May 27 - 29th, 2011 (yes, a little late in reviewing!) in a lovely, spacious, well designed and equipped one bedroom mountain view suite. To say I was thrilled when we entered our room would be an understatement. We were in Kelowna to attend a wedding, taking place at the Summerhill Winery; I wanted top quality and that is what I got and more! Lots of parking, pleasant staff, beautiful setting and a fabulous suite with a king bed, big TV, compact and efficient kitchen, and walkthrough bathroom. We were right next door to the El Dorado Hotel where most of the wedding guests and wedding party were staying - I AM SO HAPPY WE WERE AT THE MANTEO RESORT. We were unable to make use of the lovely pool and waterfront location because of the wedding but there is always next time! For dinner we headed across the street to the Cabana Grill and had a great time - dinner and an important hockey game on the big screen. The next day/evening was wedding related and the following morning we had to head home! I thoroughly enjoyed our time at the Manteo and highly recommend it. I did spend a lot time going through reviews on Trip Advisor - which is how I selected Manteo Resort. I hope we have to return to Kelowna - and soon!

  • Stayed May 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SusanMCousins about Manteo Resort - Waterfront Hotel & Villas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManteoResort, General Manager at Manteo Resort - Waterfront Hotel & Villas, responded to this review
20 January 2012
Thank you for taking the time to post a review of your stay. We are happy to read that even after almost 8 months, you remembered your stay so thoroughly that you took the time to post the comment for everyone to see what a wonderful experience you had. We do hope that you have an opportunity to return to Kelowna & Manteo Resort again soon!
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Kamloops, Canada
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Kelowna Gem”
4 of 5 stars Reviewed 5 January 2012

Stayed at the Manteo Resort twice this year, both times with a lake view suite. The suites are large for a hotel type room and fully furnished. The bedroom came with a king size bed and had a walk thru to the bathroom, very nice. The view is spectacular for Kelowna. Your room is a few feet from the lake. The hotel doesn't have a great beach but does have a nice pool. If you do want a beach experience you can go to one of the best beaches in Kelowna just a short walk away. The hotel has a very nice dining/bar option on site, with many other dining options close by.

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ManteoResort, General Manager at Manteo Resort - Waterfront Hotel & Villas, responded to this review
20 January 2012
Thank you so much for taking the time to post your comments & review - we appreciate that future guests can see the great reviews from guests, like yourself, that have stayed with us. The suggestion for the additional beaches is also great - Rotary Beach is located right next door to us and does provide an alternate to the beach that we have on site.

Thank you again. We do hope to see you return again soon!
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Vancouver, Canada
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Disappointed!! Compared to our previous stay”
3 of 5 stars Reviewed 27 December 2011
2
people found this review helpful

We stayed at the Manteo about 3 years ago, and were impressed, so decided to return for a 2 night stay in October this year. This time we opted for a one-bedroom suite. The location of the room was fine - overlooking a tiny creek and with a peekaboo of the lake. But no complaint as we did not choose a lakeview. Housekeeping for the room was good. However, the room lacked warmth. Upon walking in, it seemed the room was bare. The furniture was uninspiring, Reminded us of furniture in budget hotels. The kitchen lacked certain essential kitchen implements, but we managed with a bit of creativity. The toaster has seen better days. On the first evening we were entertained by intermittent buzzing sounds. Upon query, the front desk informed us that it had something to do with the heating system.
It appears from the manner of the front desk person, that Manteo has a policy that guests arriving before 4 p.m. were to be turned away . We arrived at 3:30 p.m. and were told in no uncertain terms that we could not check in till 4p.m. If the hotel was full on the night of October 25, I can accept that the housekeepimg staff will not have a room ready at 3:30 p.m. Check out time is 11:00 a.m. and I am sure that a few guests would have left before then. The outdoor pools were already closed for the season, but we had expected it. The steam room was available, but needs a good scrub. The big plus is the location of the resort. It is right on the lake, and close to a couple of upscale wineries and the farmer's market. On an evening walk on the boardwalk we were treated to a beautiful sunset . Hope that our one-bedroom suite is diarized for an upgrade by the owners.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask sheila026 about Manteo Resort - Waterfront Hotel & Villas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManteoResort, General Manager at Manteo Resort - Waterfront Hotel & Villas, responded to this review
20 January 2012
Thank you for taking the time to post your comments about your recent stay with us. I am disappointed to see that you did not enjoy your stay with us as much this time as you have during past stays. We appreciate the comments that guests provide, the positive and suggestions for improvement, as it helps us in planning future renovations to the hotel.

Once again, thank you for your feedback. We do hope that you will consider staying with us again at a future date.
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Additional Information about Manteo Resort - Waterfront Hotel & Villas

  • Manteo Hotel Waterfront
  • Manteo Resort Waterfront
Address: 3762 Lakeshore Road, Kelowna, British Columbia V1W 3L4, Canada
Price range (per night):* INR9,354 - 16,579

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Manteo Resort - Waterfront Hotel & Villas
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