In September, we flew into Kelowna for a weekend getaway. We had not been to Kelowna in years and we were unsure as where to stay for the first night we arrived. After a bit of research, we decided to book the Super 8 near the airport since we were flying into Kelowna in the evening and we had stayed at Super 8's in the past.
Upon arrival, the check-in agent was busy checking in another couple. She was extremely pleasant, friendly, and accommodating with the couple. Once they left, she greeted us with the same enthusiasm and pleasantries. She verified our information, explained about the free continental breakfast and all other amenities at the hotel. Our room was on the second floor facing the pool and we had a king size bed. The room was extremely clean and stocked with all our needs. In the morning, we needed an iron which was not in the room. We called the front desk and an iron was brought to our room immediately.
The free continental breakfast was well stocked; however, its a little crampy as the breakfast room is right in the reception area. No matter, as we are not there to sit long, just long enough to grab a quick breakfast to fuel the body.
Upon check-out, once again the front desk agent was extremely pleasant and friendly. Upon my comment regarding the customer service that the staff display, we were given a coupon for 20% off which was good until end of October or November.
If you are looking for a basic hotel with super customer service, super clean, super location, then this is the place to book.
I would not hesitate in staying here again!! :)
Room Tip: Ask for a room facing the pool with a king size bed and preferably on the bottom floor as you have t...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 November 2011
Thank you so much for your review.
I am glad that you had a Super time in Kelowna.
We all really work hard to make sure that our guests receive the best service we can offer, and the whole team is really focused on your experience.
That coupon you recieved is good until Spring, so if you do get by this way again, please call us for the discount.
Have a Super day!
Ben Hechter
General Manager
Super 8 Kelowna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC