the main hotel is old outdated, the relatively new tower is excellent.

The suites are top of the line, big kitchen, awesome oversized chairs in a decent sized living room, with 46" LCD HDTV. Balcony is a little tight, but more then enough room for two to enjoy a local bottle of wine, and if your 7th floor or higher, the view south is quite impressive.

If your key card becomes demagnitized, it's a bit of a walk around the main building to the front desk.

Nicest "Coast Hotel" room I've ever stayed at.

4 of us stayed at the Sandman hotel in Kelowna in Aug for 2 nights. Had 2 rooms, a king room in the new tower on the 5th floor and a king suite in the new tower on the main floor. The building is pretty basic and the tower is newer than the other building. Even though the tower is newer, the king suite was pretty worn looking...a few stains on the carpet in the room and in the hallways. The king room on the upper floor was much cleaner but the view from the balcony was of an industrial complex. Bed was fairly comfortable. Noise level can be high as the doors tend to slam shut so you hear all your neighbors going out/coming in. We didn't try the indoor pool or the restaurant but we did use the front desk for directions and they were incredibly nice and helpful.

Location is not central to their main strip so a car is needed. We did see bus stops near by but can't comment on how good the public transportation was since we had our car. There are some fast food restaurants within walking distance including some that served breakfast.

Parking was free but there was one night where there were many trucks in the parking lot so I am guessing they 'rent' out some spots to truckers too. That night it was a challenge finding an open spot to park.

I would stay closer to the main street the next time as it was a much nicer tourist area.

My husband and I chose this hotel because it is a pet friendly property. When we made our reservation we were told that we would not be guaranteed a "non smoking" room. This was the first tip off that it may not have been our best choice of hotel. Upon check-in we were provided a non-smoking room and we were thrilled... until we saw the room. To be blunt, it looked like a set piece from a horror movie.

The wallpaper had been hastily painted over with dark brown paint. The front door had obviously been kicked in at some point and was never repaired (the deadbolt was broken and the door was slightly hanging on its hinges). The bathroom was in dire need of a reno (picture moldy black grout lines). At some point the pictures hanging above the beds had been removed and had been replaced by a much smaller picture centered between the beds, yet the original picture holes were not filled or repaired in any way. The towels had black stains on them and when we were given new towels, they also had black stains on them. The view from the window was onto the courtyard pool, making the room very, very dark, and not at all private.

We went to the front desk and described the state of the room, explaining that NO ONE should stay in that room, EVER. We were moved to a different room around the corner. It was not a pet friendly room and the manager on duty didn't seem thrilled to be giving us a non pet friendly room, but at least he did.

The new room, although heads and shoulders above the last, still wasn't great. Although the wallpaper hadn't been painted over, it also had the bizarre picture frame issue with unfilled holes in the walls above each bed. The bathroom was in slightly better shape, and we had a working dead-bolt. Still had black stains on the towels however and the view was still the pool courtyard (directly overlooking the hot tub this time). This is perhaps a great feature if you have kids and want to keep an eye on them in the pool. But for us it meant a very noisy stay with no privacy. Thankfully we had a lot of wine touring to do and managed to stay away from the hotel for most of our stay.

I would most definitely never stay at this hotel again and I'd be leery of ever staying at a Sandman based on this terrible experience.

Our hotel room was on the 9th floor and didn't have a fabulous view but we weren't too fussed about that. Internally, it was clean, fresh and had a very contemporary feel. We were very pleased with the room. Comfy bed, stylish but simple bathroom. Very modern feel unlike some of the other Sandman Hotels we've used. We would def initely go there again.