I have been in Kelowna for business quite a bit latley and have tried all the business hotels in Kelowna. The Best Western Brand is not my favorite but this property has won my loyalty and is exceptional in every way.
The staff are eager to please, customer driven, very large hotel rooms with some of the most comfortable beds, nice linens, big fluffy bath towels, very nice amenities, cozy decor, bath robes & slippers..plus a very nice breakfast with made to order omlette's. When I ate the breakfast it was fresh. Swimming pool, hot tubs, steam room, very nice courtyard and a bar on site. What is not to like. The only con I have is the distance to use the north courtyard rooms makes me feel like I am to far away so I stay closer to the lobby. Do yourself a favor and try this hotel out for a great comfortable stay.
Room Tip: Courtyard room in summer abd a tower room in winter
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Thank you so much for your positive review about our hotel. Our team is very proud of our property and I'm pleased to hear that their wonderful customer service shows. We are constantly trying to improve standards and amenities for our guests and I am thrilled to hear that you appreciated so many aspects of the hotel!!
Also, that was a great tip you offered to the viewers about room types and seasons! We have a uniquely shapped hotel with many different room types throughout and the main building offers easier access in the cold of winter.
Thanks again and we will hope to see you return in the near future.
Sincerely,
Rosemary Paterson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC