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Back to BEST WESTERN PLUS Kelowna Hotel & Suites

BEST WESTERN PLUS Kelowna Hotel & Suites – reviews, photos

3.0 of 5
2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada
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BEST WESTERN PLUS Kelowna Hotel & Suites
BEST WESTERN PLUS Kelowna Hotel & Suites
BEST WESTERN PLUS Kelowna Hotel & Suites
BEST WESTERN PLUS Kelowna Hotel & Suites
BEST WESTERN PLUS Kelowna Hotel & Suites
BEST WESTERN PLUS Kelowna Hotel & Suites
Ranked #1 of 36 hotels in Kelowna
4.5 of 5 stars 132 Reviews
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132 reviews from our community

What travellers say about this hotel
  • Continental breakfast(4)
  • Front desk staff(4)
  • Very clean(3)
  • Would highly recommend(3)
  • Friendly and helpful(3)
Traveller rating
    66
    45
    10
    6
    5
Only show reviews for Family (35) | Couples (42) | Business (24)
Date Rating
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
“great hotel with amazing staff .”
5 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

Stayed at this hotel over the weekend and was so impressed. At first we rolled into town and ended up at the wrong best western. After speaking with the front desk there I was sorta bummed out since they had mentioned they were a newer property. I began to think I had picked the wrong hotel since the one I was suppose to be at was still another 20 minutes driving and older but when I got there my mind was changed instantly. The front desk staff was very friendly and welcoming, we even got a goodie bag for our 2 dogs. The room was clean and comfortable and incredibly large. I would recommend the deluxe rooms since it was only a few dollars more but well worth it. In the morning we had a buffet breakfast and later that day checked out the city. The hotel is in a great location close to lots of shopping and restaurants, it even has a great pool that they let us use even after our late checkout. We loved this hotel so much that we have booked with them again and have also recommended it to our friends as well.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask pokeypie about BEST WESTERN PLUS Kelowna Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary Paterson, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
25 January 2012
Thank you so much for your terrific review. Although we are an older hotel, we are a very current and unique hotel! Our annual updating or renovation programs keep our rooms looking very fresh and contemporary and we have many different room types to suit the needs of most travellers - from standard rooms to deluxe, to executive, to suites with wet bars or partial or full kitchens. We have a terrific grass courtyard in the centre of the property providing a calm relaxing environment. As you indicated, we are centrally in Kelowna with extremely good access to parks, greenways, shopping, restaurants, golf and many other attractions. I am glad to hear that you enjoyed our "pet friendly" rooms and the special treats for your dogs!

We will look forward to welcoming you back to the BEST WESTERN PLUS Kelowna Hotel & Suites in the near future.
Sincerely,
Rosemary Paterson, General Manager
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Edmonton
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Good value for the money”
4 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

I have stayed at this hotel on many occasions and have always been satisfied with the room and service. Since I was here last year they have changed the breakfast from the typical continental breakfast in a breakfast room to serving a full breakfast buffet in the restaurant including an omelet bar, bacon, sausages etc. I used to stay here because it was a short walk to our office and OK, but a nice breakfast makes a big difference.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rosemary Paterson, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
20 January 2012
It's wonderful to hear that you enjoyed your stay with us once again and thank you for taking the time to let us know. I'm very pleased that you enjoyed our new complimentary full hot breakfast buffet in our ORA restaurant! It's great to hear that our efforts to enhance your stay are being appreciated!

We will look forward to welcoming you back again in the future.
Sincerely,
Rosemary Paterson, General Manager
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Cranbrook, BC
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Great breakfast and spacious room”
5 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

We stayed one night just before Christmas and were very pleased with the spacious room on the ground floor(not tower building) which looked out onto a garden area. The breakfast was outstanding in the restaurant and was much better than what we have come to expect in motels that offer breakfasts as part of the package. Breakfast is served in the restaurant not in a breakfast room. It was a bit of a walk from our unit but it was worth it. We would definitely stay here again.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rosemary Paterson, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
11 January 2012
Thank you for taking the time to share your comments about our new breakfast. I am very pleased that you enjoyed our complimentary hot breakfast buffet now served in the restaurant. I am glad that you enjoyed your deluxe room - these are very spacious and updated rooms and easily accessible.

We will look forward to welcoming you back to the BEST WESTERN PLUS Kelowna Hotel & Suites!
Sincerely,
Rosemary Paterson, General Manager
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Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Breakfast has improved the overall rating !!!”
4 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

I have been to this hotel on many ocasions, because of its location, being a Best Western Plus and I allways thought of it as good.
But now they changed the free breakfast!! Its not just your hot coffee and toast, or if hungry and just want anything then, dried or soggy scrambled eggs, and greasy bacon or sausage is avaliable, as in every Best Western.
But now this one has a cook doing OMLETS!! WOW !! they were great and I would recomend the breakfast to anyone!
Adding that breakfast to the other good things about this hotel rates it very high as a place to stay in Kelowna

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rosemary Paterson, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
3 January 2012
Thank you for your wonderful review....it is great to hear that once again, you had a good stay with us and you truly enjoyed the new ORA restaurant and the delicious complimentary full breakfast buffet with an omelet station now served in ORA.

Our team here greatly appreciates all feedback as we are listening to our guests and constantly trying to make improvements!! We hope that you'll be back to join us again in the near future.
Sincerely,
Rosemary Paterson, General Manager
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Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Best in Kelowna!!”
5 of 5 stars Reviewed 17 December 2011
3
people found this review helpful

What can I say other than wow? Well the breakfast was like an included 5 Star restaurant, the beds felt like heaven, the saltwater pool was amazing, and the rooms were finished like a 5 star hotel!! It was an amazing 1 night stay in Kelowna! The best of any hotels in the area by far. Even with the steep price (remember, it is Kelowna) it was worth every penny. We were in the courtyard section and could walk from our patio right to the outdoor hot tubs and indoor saltwater pool. We could not believe the breakfast. Nice fast wi-fi, decent size rooms, and high end bathrooms. Our only complaint has to be the long walk from some parts of the courtyard rooms to the lobby, breakfast area, and parking lots. I would recommend to anyone who can afford the $180-200 a night!!

Room Tip: Try asking for a room closer to the Front Desk, or maybe try a Tower Suite!!
See more room tips
  • Stayed November 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask i_ski_red about BEST WESTERN PLUS Kelowna Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary Paterson, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
19 December 2011
Thank you for your comments and wonderful review...it is greatly appreciated! I am so pleased to hear that you've enjoyed your stay with us and that you had time to enjoy the pool amenities and our new hot breakfast buffet in our new restaurant, "ORA kitchen & bar".

Our hotel is unique with a beautiful grass courtyard and rooms surrounding it plus a large tower. Definitely, our summer rates are in the $180 - $200 range, but rates drop during the shoulder and winter seasons. Our website offers packages all year round that offer discounted rates.

Again, thanks for sharing your comments.
Sincerely,
Rosemary Paterson, General Manager
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Additional Information about BEST WESTERN PLUS Kelowna Hotel & Suites

  • Best Western Hotel Kelowna
  • Best Western Kelowna
  • Kelowna Best Western
Address: 2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada
Price range (per night):* INR9,522 - 14,002

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