My husband and I are very quiet people. When we arrived at the hotel, my husband noticed a dent in the wall of the hotel room. Not thinking nothing of it, as we assumed it would have been reported by the chambermaid staff when they had cleaned after the previous guests. To our shock, when we received our next visa statement we noticed an extra $250+ charged from the hotel (over and above the stay). They had not contacted us. We contacted them and they said they were charging us for the damage they had found in the room. WE DID NOT DO THE DAMAGE! They would not believe us and refused to take the charges off. We don't know if it was the previous guests or the cleaning staff, but it was not us! This has never happened to us in any other hotel. I would never stay again! I would not recommend this place to anyone! The room was clean besides the damage, but the beds were not comfortable as well. We stayed in 2010

Ok, so the rooms are spacious & clean; somewhat outdated with the florescent lighting in ceiling around the room. The furniture & linens, paint etc. have been updated. however, the gap under the door that let streaming light in from hallway was annoying, so was the voices coming through the ventilation grate above our bed. We asked to update to a city view and was charged an additional $10.00, SO not worth it since the hotel is really out of the city sight line and you look down on top of the Aberdeen Mall & some of Sahali if you stand at the window since there is no where else in the room to look outside from. The courtyard and Ora restaurant was the nicest part of the hotel. The dinner buffet was pretty good with salmon, pork, sushi & every other choice under the sun. Aside from that, we'll stay somewhere else next time & maybe come for the food at Ora.

Even though the hotel is under a much needed renovation, our stay was quiet and comfortable. We always stay here when we travel to Kamloops. Wifi was up and worked great, no problems.

Never stayed at a hotel in Kamloops so had a look at the reviews. This seemed to rank near the top and similar price range to a couple other better than average chain hotels.

I dont get it...aside from the nice courtyard and lounge there really isnt anything above average about this place. The rooms are well below average for this price and look about 30 years old. The room reminded me of the discount 2 storey motel rooms....Tv had like 8 channels...Wifi not available period. Reviews and rating on tripadvisor seems to be quite accurate but this one isnt and Im not sure how people could place this at the top of the list based on quality and the price.

Stay at one of the newer chains being built in the area...they looked new, modern and what you would expect for this price range...