The Hilton/Hampton chain has become our first choice of hotels as their customer service is unequalled by anyone. The Hampton was completely booked when we arrived so we stayed at the H.I.E. instead, no complaints, clean, polite staff, good breakfast. They have the neatest little pancake maker!

We stayed here on our way home from Seattle with my husband and father-in-law. We always get hooped when I don't book ahead and we arrived to find Kamloops full up with a baseball tournament. Luckily we took the last two rooms in the hotel. The rooms were average, but clean with comfortable king sized bed. The breakfast buffet would have been better except we came down at the same time an entire little girl baseball team did. The food was all quickly scooped up and we had to cram into a corner and wait for food. This in no way was any fault of the hotel... how could you time that? The attendants tried their best and I did love the little pancake maching that made as many fresh hot pancakes and you wanted. Grandpa was a little overwhelmed with the comotion and I wish we would have taken him out to a restauruant. We stopped at the East Side Mario's across the highway for dinner and it was pretty predictable. Overall a good stop over hotel if your passing through.

This was the first out-of-province road trip for our family of four. One mishap after another occured, including a sick son (later diagnosed as strep throat) with car sickness, and we were booked to stay at the Holiday Inn Express Kamloops. There was an accident which caused the highway to be closed so we couldn't get to Kamloops. There was no cell phone service on the highway so we were considered a no-show by the hotel. It wasn't until five days later enroute home that we thought we'd stop by the hotel and let them know of our situation and see if we could get credited for the no-show. The front desk person was very sympathetic but I got a lecture from the sales manager for not calling as soon as I could (with a sick son, it was the last thing on our minds) and said it would be up to the GM who wasn't in. And wouldn't you know it, this is when the van's "Check Engine" light came on, which caused another delay, but that's another story! Once we got home, I contacted the GM who said she would check into this and let me know. We got a call back to tell us we would be credited with the no-show!!! You can be sure that this great customer service will propel me to give back ten-fold by sharing my experience and returning to HI Express the next time we travel to the coast!

We were twice at this hotel in June. Room was quite good, breakfast like at other H.I. Express hotels. Nothing special, but not bad for a short stay.