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Holiday Inn Express - Kamloops – reviews, photos

2.5 of 5
1550 Versatile Dr, Kamloops, British Columbia V1S 1X4, Canada
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Holiday Inn Express - Kamloops
Holiday Inn Express - Kamloops
Holiday Inn Express - Kamloops
Holiday Inn Express - Kamloops
Holiday Inn Express - Kamloops
Holiday Inn Express - Kamloops
Ranked #21 of 54 hotels in Kamloops
3.5 of 5 stars 107 Reviews
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107 reviews from our community

What travellers say about this hotel
  • Long drive(3)
  • Priority Club(3)
  • Very good(3)
Traveller rating
    30
    39
    19
    10
    9
Only show reviews for Family (31) | Couples (37) | Business (13)
Date Rating
Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“GM gives great customer service and we'll be back!”
5 of 5 stars Reviewed 31 July 2011

This was the first out-of-province road trip for our family of four. One mishap after another occured, including a sick son (later diagnosed as strep throat) with car sickness, and we were booked to stay at the Holiday Inn Express Kamloops. There was an accident which caused the highway to be closed so we couldn't get to Kamloops. There was no cell phone service on the highway so we were considered a no-show by the hotel. It wasn't until five days later enroute home that we thought we'd stop by the hotel and let them know of our situation and see if we could get credited for the no-show. The front desk person was very sympathetic but I got a lecture from the sales manager for not calling as soon as I could (with a sick son, it was the last thing on our minds) and said it would be up to the GM who wasn't in. And wouldn't you know it, this is when the van's "Check Engine" light came on, which caused another delay, but that's another story! Once we got home, I contacted the GM who said she would check into this and let me know. We got a call back to tell us we would be credited with the no-show!!! You can be sure that this great customer service will propel me to give back ten-fold by sharing my experience and returning to HI Express the next time we travel to the coast!

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask EdmontonMom97 about Holiday Inn Express - Kamloops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1550, General Manager at Holiday Inn Express - Kamloops, responded to this review
3 August 2011
Thank you so very much for posting your review. You made my day! Unexpected events happen and we do have to bend the rules when emergency situations arise. Sick children, car breakdowns and road closures - we have all been there. Happy to hear that you are back home safe and sound. Hope to see you next time you are passing though Kamloops.

Christina Lutterman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
netherlands
Top Contributor
112 reviews 112 reviews
Reviews in 47 cities Reviews in 47 cities
18 helpful votes 18 helpful votes
“Not too bad for a short stay”
3 of 5 stars Reviewed 30 July 2011

We were twice at this hotel in June. Room was quite good, breakfast like at other H.I. Express hotels. Nothing special, but not bad for a short stay.

  • Stayed June 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by strandman46 for Kamloops
Ask strandman46 about Holiday Inn Express - Kamloops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Top Contributor
90 reviews 90 reviews
Reviews in 16 cities Reviews in 16 cities
52 helpful votes 52 helpful votes
“Average and average price”
3 of 5 stars Reviewed 29 July 2011
1
person found this review helpful

Stayed here for a couple of nights this summer with the family.

Booking by telephone was easy and friendly, but checking-in was slow, with one receptionist and a queue of families and luggage into the front doorway. To give the receptionist fair dues, she was patient, smiley and friendly to all.

The room was a reasonable size, two double beds, a fridge, small table and 2 chairs, but the decor was dated, the tv old-fashioned (we weren't able to use our own DVD player!), noisy air-conditioning and no kettle or microwave. Wi-FI internet was ok. We didn't try the pool. The room was well cleaned and tidied up by the cleaning staff. Parking was no problem (and no extra charge).

Breakfast was good.. pancakes, muffins, bagels and eggs, yoghurt and cereal.... enough to satisfy the small family. We did not try the on-site Tandoori Restaurant.

We would probably chose one of the other Kamloops hotels first (due to room size, bed size & decor), but this is perfectly adequate.

  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 11 more reviews by LondonFamily88 for Kamloops
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1550, General Manager at Holiday Inn Express - Kamloops, responded to this review
3 August 2011
We have chosen not to have microwaves in our guest rooms due the fact that we wish to provide guest rooms that are as free of any smell as is reasonably possible. At times the food smell tends to linger in the room after departure and it can be disturbing to the next guest checking in. We do provide a microwave in our breakfast bar area for guest use and have a freezer with dinners sold at cost for those who wish to stay in and eat. Kettles are available by contacting the Front Desk. Our TVs will be replaced by flat screen TVs prior to the end of this year.
Thank you for staying with us.

Christina Lutterman
General Manager
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Canada
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“kind of OK”
3 of 5 stars Reviewed 25 July 2011
1
person found this review helpful

Not a bad little hotel but it needs an urgent update. TVs are really old and square type and the air conditioner is noisy, big and useless. But beds were OK and the breakfast they include with the rate is really good.

Room Tip: Try to book a room as high as you can so you do not hear someones foot steps at 4AM.
See more room tips
  • Stayed July 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by birch_abedul for Kamloops
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1550, General Manager at Holiday Inn Express - Kamloops, responded to this review
3 August 2011
We are in process of updating some of our AC units as we speak and the new flat screen TVs will be installed prior to the end of this year. We went through an extensive renovation last year and had room furniture replaced, as well as hallway carpets and rooms and hallways were repainted as well. Our pool area will be refreshed as well this winter.
Thanks for posting your review, we appreciate it.

Christina Lutterman
General Manager
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Sydney, Australia
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Good choice if just passing through”
3 of 5 stars Reviewed 22 July 2011

Stayed in Kamloops as a waypoint between Jasper and Vancouver. Hotel was clean and neat, we were checked in promptly and service was good. Room was quiet and beds were comfortable.

Breakfast is the typical Holiday Inn Express fare, nothing to write home about, but wholesome with some healthy choices.

  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask JimmyD613 about Holiday Inn Express - Kamloops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1550, General Manager at Holiday Inn Express - Kamloops, responded to this review
3 August 2011
Good to hear that you liked our property. We see a lot of guests who travel between Alberta and the Lower Mainland, it is the perfect stop over point to break a long trip. Hopefully we'll see you again on your next trip across the mountains. Thank you for posting your review.

Christina Lutterman
Generql Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express - Kamloops

  • Holiday Inn Kamloops
  • Kamloops Holiday Inn
  • Holiday Inn Express Kamloops
Address: 1550 Versatile Dr, Kamloops, British Columbia V1S 1X4, Canada
Price range (per night):* INR8,289 - 10,754

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